Recruitment Operations Lead; LATAM

Overview

We are seeking a results-driven recruitment leader to build a predictable, high-velocity recruiting engine that functions as a strategic advantage. You will lead a team of recruiters to hyper-scale our workforce, moving from reactive hiring to proactive talent mapping across LATAM. The ideal candidate will bring a blend of hyper-scale agency recruiting expertise, a proven record in rapidly expanding technical teams, and strong operational leadership.

You will be responsible for standardizing recruiting processes, driving accountability through metrics, and leading a distributed team to meet aggressive hiring targets across Costa Rica, Peru, and Colombia.

• Team Leadership & Management:
  Lead, mentor, and motivate a dispersed team of recruiters across LATAM, fostering a high-performance, metrics-driven culture. Conduct daily syncs with the LATAM recruitment team to ensure alignment, maintain visibility, and rapidly resolve challenges.
• Process Standardization & Optimization:
  Analyze and standardize all LATAM recruitment processes, ensuring alignment with global policies while increasing recruitment velocity. Document, optimize, and communicate process improvements to drive consistency and scalability.
• Operational Excellence & Metrics Accountability:
  Establish and monitor key recruitment KPIs (time-to-hire, hiring lifecycle, pipeline health, recruiter targets, offer acceptance rates) to ensure a proactive, data-driven hiring operation. Deliver a weekly LATAM Recruitment Pipeline Report to leadership, highlighting forecasts, risks, and performance against targets. Serve as the primary liaison between Corporate HQ and LATAM teams, ensuring policy adherence and operational consistency. Drive full adoption of Greenhouse as the single source of truth for all recruitment data and reporting.
• Hyper-Scale Hiring & Execution:
  Leverage prior experience—specifically in scaling technical teams from 400–500+ hires within 12 months—to design and execute a repeatable, high-velocity hiring playbook for LATAM. Implement recruitment strategies that balance speed with quality, drawing on best practices from both agency and in-house tech recruiting environments.
• Performance Incentives & Issue Resolution:
  Develop and manage an incentive structure for recruiters to drive performance and align with organizational hiring goals. Proactively identify and resolve critical recruitment and operational issues, escalating to leadership when necessary. Continuously eliminate process bottlenecks through collaboration with LATAM and US leadership.

• 7+ years of recruitment experience, including 3+ years in a leadership role overseeing hyper-scale technical hiring.
• Proven Scale: Demonstrated success in a hyper-scale environment, growing a tech team from 400 to 500+ hires in under 12 months, preferably within a fast-growth tech company or a hyper-scale staffing agency.
• Metric-Driven Approach: Strong analytical skills with experience using data to drive hiring decisions, track recruiter performance, and forecast pipeline outcomes.
• Agency + In-House Blend: Prior experience in a staffing agency environment combined with in-house recruitment leadership; able to operate with both urgency and long-term strategic focus.
• Expertise with Greenhouse or similar ATS, and advanced proficiency in recruitment analytics and reporting.
• Fluent in English and Spanish;
  Portuguese is a plus.
• Strong communication and stakeholder management skills, with experience collaborating across global teams.

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