Bilingual Customer Service Representative

• Full-time

The Net America Corporation is a Woman-owned firm specializing in Multi-Channel Contact Centers & Help Desk Services, IT/Software Engineering & Development, Organizational & Program Management, Peer Review & Grants Management and Conference & Logistics Support.

The net.

AMERICA Corporation is seeking a Customer Service Representative who will work independently and within a team environment and is primarily responsible for professional and courteous response to the issues of customers/stakeholders.

• Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, online, fax and in-person requests for assistance from customers/stakeholders.
• Using scripted and unscripted questions, interviews customers/stakeholders to collect information and leads callers through diagnostic procedures to resolve customer inquiries.
• Providing general and detailed explanations/information in clear, easy to understand language to customers/stakeholders.
• Handles problem recognition, research, isolation, resolution and follow-up for routine customer inquiries.
• Research inquiries/information using provided sources, including information sheets, handbooks, training materials, the internet, etc.
• Document, logs and tracks calls using problem management database (ticket system), and maintains history records and related problem documentation.

• High School Diploma
• 1 - 3 years of job related experience (heavy phone work, reception, call center etc.)

• Attendance, punctuality and dependability
• Critical thinking and sound judgment
• Ability to identify problems, troubleshoot and be a problem solver
• Quality focus. Ability to conduct thorough analysis
• Self-motivated and desire/ability to learn new topics quickly. Works well independently and in a team setting in fast-paced environment under time constraints
• Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests
• Good verbal, listening and written communications abilities
• Positive and confident telephone skills
• Basic computer skills, including MS Office software (i.e., Word, Excel, etc.) and internet
• Efficient keyboarding/typing skills
• Must be US Citizen

PAY: $12.50

We look forward to receiving your application! Please indicate salary requirements in cover letter. The Net. America Corporation offers a generous comprehensive benefits package.

The net.

AMERICA Corporation is an Equal Opportunity Employer
All information will be kept confidential according to EEO guidelines.