Sr. Presentations Associate

Company Description

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world‑class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people‑powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees worldwide, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high‑volume print and digital communications, we’re the behind‑the‑scenes team making everything run smoothly.

The Senior Presentation Associate position is responsible for providing presentation services for our clients.

$27.00 – $29.80 per hour

• Utilize appropriate logs and/or tracking software for all presentation work.
• Thoroughly assess job requests and ensure appropriate completion of job tasks throughout the task lifecycle.
• Perform work in presentation design, including, but not limited to, creating pitch books and materials, editing, and error‑correcting multiple document types to support the client’s brand; intake and workflow coordination functions as needed.
• Exercise independent judgment and use established procedures, standards, and formats to edit, proof, create, or otherwise complete presentation requests to client satisfaction.
• Demonstrate proficiency in using equipment, technology, software, and hardware necessary to perform job functions.
• Communicate with team members, lead, supervisor, or client on job or deadline concerns.
• Meet contracted deadlines for service delivery to our clients.
• Troubleshoot basic software or hardware problems.
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client.
• Perform quality assurance on own work and/or work of others, as requested.
• Adhere to Williams Lea Tag policies, in addition to client policies.
• Use equipment and supplies in a cost‑efficient manner.

• Position operates at sites with maximum 24/7 operations. Individual shift requirements will vary by site.
• Ability to work overtime as needed.
• Work is performed in a professional work environment.
• Professional/business casual attire required.
• Hazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning supplies.
• Must be able to work sitting down most of the time.

• High school diploma or equivalent.
• 3+ years’ presentation experience preferably in a legal, banking, or large corporate environment.
• Advanced skill in the use of MS Office software (Excel, PowerPoint, Visio, etc.); strong keyboarding and typing skills.
• Adept with other software programs for editing and/or creating documents; specifically, Adobe PDF & Creative Suite (Illustrator, Photoshop, etc.).
• Strong attention to detail; able to work on multiple projects simultaneously.
• Able to apply intermediate to advanced requisite knowledge of appropriate grammar, spelling, and composition to work requests.
• Must have good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to exercise good judgment to make decisions that conform to business needs and policy.
• Able to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to elevate a problem to a supervisory level.
• Ability to maintain professional composure when working with immediate deadlines.
• Ability to work both independently and collaboratively as part of a team.
• Ability to work in a fast‑paced environment.
• Ability to communicate professionally both verbally and in writing.
• Must be self‑motivated with a positive attitude.
• Proven customer service skills are required to…