OMS Account Manager

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast‑paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high‑speed connectivity solutions that keep the world connected.

We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team‑oriented and passionate about delivering consistent excellence, Optimum is the company for you!

We are Optimum!

The OMS Account Manager is responsible for identifying, coordinating, and executing hyper‑local events that align with Optimum's growth strategy. This role supports multiple sales organizations – including MDU, Retail, D2D, B2B and SMB – and works with Field Services to secure opportunities for brand engagement and drive sales performance. The OMS Account Manager reports directly to the OMS Events Manager.

This role plays a vital role in supporting lead generation and sales conversion efforts by assisting sales teams with event planning, execution and follow‑up. The ideal candidate thrives in a fast‑paced environment, excels at relationship building, and possesses strong organizational and communication skills.

• Proactively identify and secure hyper‑local events that align with Optimum's growth and market expansion strategies.
• Develop partnerships with key community stakeholders, including HOAs, MDU properties, city officials, new businesses and new housing developments to secure event opportunities.
• Collaborate with internal teams to create a market event calendar that includes sponsor ships, pop‑up events, networking functions and outreach campaigns.
• Partner with construction teams, government affairs and sales channels to align events with new fiber project builds, special market offers or retention exercises.

• Coordinate event logistics, including staffing, setup, branding and materials to ensure all events meet company standards.
• Ensure alignment between event execution and sales strategies by working closely with retail, D2D, B2B and SMB teams to drive on‑site sales and lead generation. Provide on‑site leadership at events to ensure smooth operations, branding consistency, exemplary customer experience, escalation management and maximum ROI impact.
• Serve as the primary liaison between event partners, vendors and internal teams.

• Facilitate sales leads through event execution and customer engagement.
• Train and support sales teams on how to maximize event opportunities, engage with potential customers and build community relationships outside of traditional sales environments.
• Educate teams on network advantages and local market improvements.
• Educate teams on ethical sales representation, brand positioning and best practices for customer engagement in the field.
• Assist sales teams in capturing, qualifying and following up on leads from events to drive post‑event conversions.
• Performance Tracking & Reporting – schedule, track and report event performance metrics including attendance, engagement, leads generated and sales conversions.
• Provide detailed event recaps and insights to leadership to assess ROI and improve future event strategies.
• Maintain an up‑to‑date database of event leads and ensure proper follow‑up processes with designated manager and sales team.

• 5+ years of experience in event coordination, sales environment, community engagement, sales operations or a related field.
• Strong leadership and coordination skills to work across multiple sales channels and teams.
• Excellent relationship building skills with community leaders, businesses and event partners.
• Proficiency in CRM tools (Salesforce preferred) for tracking leads and reporting.
• Ability to work independently while managing…