Store Manager, Retail & Store Manager

Job Summary

Are you a dynamic leader with a passion for customer service and a knack for driving sales? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, we have the perfect opportunity for you! OXXO USA is seeking an energetic and experienced Retail Store Manager to join our team.

As the Retail Store Manager, you will play a pivotal role in ensuring our customers receive exceptional service while maximizing store profitability. Step into a role where your leadership and strategic thinking will make a real impact and embark on a rewarding career journey with us!

• Managing employees and adhering to company policies and procedures.
• Ensuring all hours of operation are covered and supported, including recruiting to hire and retain employees.
• Monitoring and managing inventory levels to prevent shortages or overstock situations; conducting regular stock checks and working with suppliers to ensure timely delivery of products.
• Maintaining the cleanliness of the store.
• Providing excellent customer service and setting the tone for a friendly environment.
• In charge of store financials.
• Collaborating and engaging with the District Manager and other Retail Store Managers to share best practices.
• Recruiting, training, and mentoring store employees, fostering a positive and inclusive work environment; providing ongoing training and development opportunities to enhance team performance and career growth.

• Two (2) or more years’ experience working in a retail environment (Required).
• Valid Driver’s License and transportation to/from bank and corporate meetings, plus valid vehicle insurance (Required).
• Previous leadership experience.

• Responsible for maximizing store merchandise and fuel sales in store location and for achieving budgeted store expectations.
• Schedule flexibility is essential; managers are expected to work peak business hours, which may include nights, weekends, and holidays.
• Ability to work a minimum of 48 hours per week.
• Responsible for teaching and emulating proper customer service and suggestive selling techniques.
• Communicating sales and profitability goals to store associates and providing feedback.
• Must have a form of communication to be reached.
• Assigning tasks, following up and counseling employees for not adhering to policies and procedures, excessive cash shortages and not performing tasks.
• Responsible for continued training, education, and development of all employees in the assigned store; ensuring all employees complete training according to corporate policies, procedures, and guidelines.
• Helping and aiding in the recruitment of potential candidates.
• Managing and resolving customer issues and conflicts in a professional manner.
• Teaching and role modeling customer service and suggestive selling techniques.
• Must be able to lift, stand, and remain active for the duration of the shift, including frequent movement around the store to assist customers and maintain store image to company standards.
• Responsible for unloading deliveries, organizing merchandise and keeping shelves stocked.

All activities will be performed in support of the strategy and vision of the organization. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All activities must comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations.

While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required.

Any salary or hourly range listed reflects OXXO USA’s good‑faith estimate at the time of posting and applies only to this market. Actual compensation may vary based on factors such as experience and business needs. Additional compensation and benefits may apply. The Company reserves the right to modify compensation and benefits at its discretion, consistent with applicable law.