Customer Experience Team Leader

Customer Experience Team Leader page is loaded## Customer Experience Team Leader locations:
Emory,TX - 959

E. Lennon Drivetime type:
Full time posted on:
Posted Todayjob requisition :
JR3502

At Brookshire Grocery Company (BGC), we’re not just about business—we’re about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners—Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's—operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma.
We’re all about creating a workplace where you can thrive. At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you're launching your career or ready to level up, you’ll find a supportive team, endless growth opportunities, and a chance to make an impact.
Here’s what sets us apart:
* ** Wellness that works for you:
** Comprehensive medical, vision, dental, and prescription coverage.
* ** Flexibility and freedom:
** Paid time off to relax, recharge, and enjoy life.
* ** Ownership that empowers:
** 401(k) plan to help you build a solid future that the Company contributes to.
* ** Savings for your lifestyle:
** Exclusive employee discounts on the things you need most.
* ** Investing in your dreams:
** Scholarships and educational support to fuel your growth.
* ** Adventure awaits:
** Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.

When you join BGC, you’re not just starting a job—you’re becoming part of something bigger. We’re here to support your goals, inspire your journey, and celebrate your wins.
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* Job Summary:

** Supports upper management to lead front-end operations and staff to promote high level of engagement and customer satisfaction. Proactively addresses issues and concerns through effective communication, adherence to Company policies, and thorough training of front end partners. Works with upper management to ensure adequate staffing, a clean and safe store environment, and expedient check out services for a pleasant customer experience.
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* Essential Duties and Responsibilities:

*** Works in conjunction with upper management to train and develop partners; plan, assign, and direct work; and address complaints and resolve problems.
* Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints. Addresses front end procedural issues brought to attention by cashiers and courtesy/utility clerks. Displays exemplary customer service, acts as a role model for partners, and enforces customer service standards.
* Ensures accuracy of front end procedures and proper execution of all compliance measures.
* Supports the training of front end staff on policies and procedures related to customer service, product codes, cash handling/tender procedures, use of scanners and bagging protocol. Monitors and evaluates performance through observation and written or on-the-job testing.
* Frequently required to open/close store. Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
* Follows proper shrink management by following guidelines, identifies risks, and implements proper controls.
* Maintains clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures.
* Follows Company regulations and food safety standards for freshness, safety, refrigeration, and sanitation are met within front end of store operations.
* Checks inventory on trucks, unloads products, and ensures accuracy of inventory, product ordering, and associated paperwork.
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* Knowledge, Skills and Abilities:

*** Intermediate knowledge of store operations required.
* Intermediate understanding of Company checkout policies and procedures.
* Intermediate knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
* Intermediate knowledge of anti-money laundering and other government regulations relating to monetary transactions.
* Intermediate knowledge of cash…