Shift leader, Retail

Shift Leader – Tyler, TX

As a Shift Leader at our Tyler, TX store located at 3979 University Blvd Unit 400, Tyler, TX 75701, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

• Flexible part‑time work schedules
• Pay‑on‑Demand (daily pay for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• Fun, exciting team environment
• Employee discount and FREE cookies with every shift!

• Provide incredible customer service and quality products to all guests
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing, friendly, patient
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• 18 years or older to be employed

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Over 20 years later, our innovative bakery + delivery concept has become a cult brand known for its warm, delicious late‑night cookies. With an expanding footprint of over 300 stores globally, we are revolutionizing the cookie game by truly “Imagining What’s Possible”!