Revenue Cycle Patient Services Specialist

PART TIME

SCHEDULE:

Mon-Thursday 9am to 3:30pm & Fridays 8am to 12pm

Responsible for service calls from patients regarding outstanding statement balances and serves as a liaison between practices, clinics, the central business office and payors. Initiates telephone contact and answers all calls pertaining to accounts receivables. Maintains accurate information regarding patient interactions and maintains strict confidentiality of patient information at all times. Follows approved processes, policies and procedures in executing job duties.

• Answers patients' questions regarding statements and insurance coverage, answers telephone in a prompt, courteous, and helpful manner, screening calls, directing calls, providing information, answering questions, and taking accurate messages.
• Provides exemplary customer service to practice staff and works to resolve patient questions and complaints.
• Build knowledge base and resource pool at both corporate and clinical locations and operates as a team player in resolving customer issues.
• Keys updated insurance information and patient information such as bad addresses into the computer. Generates appropriate paper work, including itemized statements and receipts when requested.
• Handles setting up payment plans such as Budget Agreements for patients and as requested by practice staff.
• Works with Collection Agencies regarding patient payments, bad debt reports, bankruptcy
• Handles Refund checks that are returned, Patient Inquiry Task, Help Desk Tickets, as needed.
• Responds to all inquiries received from patients either by telephone or written request
• Handles transactions necessary on discharged patients and processes patient refunds as needed.
• Completes and files all necessary paperwork for services rendered, i.e., charge tickets, patient forms, medical records, etc.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.