Patient Access Specialist - PRN

Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by ensuring hospitals remain healthy.

We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. Our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

• Customer Obsession:
  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas:
  Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence:
  Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $17.00 - $18.15/hr based on experience.
• This position is an onsite role; candidates must be able to work on‑site at Ardent - UT Health Tyler in Tyler, TX.

We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital, while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are performed across the entire organization.

• Assign accurate MRNs, complete medical necessity/compliance checks, provide proper patient instructions, collect insurance information, receive and process physician orders, and utilize an overlay tool while delivering excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter‑office calls as applicable.
• Adhere to policies and provide excellent customer service with appropriate compassion.
• Be held accountable for point of service goals as assigned.
• Utilize quality auditing and reporting systems to ensure accounts are corrected. Conduct audits of accounts and assure all forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre‑register patient accounts prior to visits, including inbound/outbound calling to obtain demographic, insurance, and other patient information and financial liabilities, including point‑of‑service collections and past‑due balances with payment plan options.
• Explain general consent for treatment forms to the patient/guarantor/legal guardian, obtain necessary signatures and witness names. Distribute patient education documents such as Medicare, Tricare pointers, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.
• Review eligibility responses in the insurance verification system, select the applicable insurance plan code, enter benefit data into the system to support POS collections and billing processes, and assist with a clean claim rate.
• Accurately screen for medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non‑payment of tests by Medicare and distribute the ABN as appropriate; also distribute and document other designated forms and pamphlets.

• 1+ years of customer service experience

• High School Diploma/GED Required

• CRCR Required within 9 months of hire (Company Paid)

• Five‑time winner of "Best in KLAS" 2020‑2022, 2024‑2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021‑2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in…