Customer Service Representative

Step into a role where your voice sets the tone for every customer experience and your organization skills keep a busy service team moving.

• Pay range of 16 to 20 per hour based on experience and performance

• Full time, year round position based in Tyler, Texas

• Schedule of 8 AM to 4:30 PM, Monday through Friday

• Paid Time Off and Paid Holidays

• Medical, Dental, and Vision coverage

• Overtime opportunities available

• Performance based incentive bonuses

• Open door leadership and a team that values your input

• Team focused environment where collaboration is part of the daily routine

• Ongoing training and development to help you grow your customer service and administrative skills

• Clear processes and supportive leadership to help you succeed

• Fast paced office setting where no two days are the same

• Opportunity to build a long term career with a stable residential plumbing company

• Serve as the first point of contact for customers seeking residential plumbing services in Tyler, Texas

• Answer inbound calls and make outbound calls to schedule service appointments

• Dispatch plumbing technicians using company software

• Collect payments and accurately classify service calls

• Respond to customer reviews and maintain professional communication

• Enter receipts into Quick Books and maintain organized financial records

• Keep detailed customer notes to support the service team

• Assist with general office and administrative tasks to ensure smooth daily operations

Hiring Expectations:
Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• High school diploma or equivalent

• Strong phone etiquette and clear communication skills

• Ability to multitask and stay organized in a fast paced environment

• Positive attitude with a customer first mindset

• Willingness to learn new systems and processes

• Authorized to work in the United States

• Valid driver’s license

• Basic computer skills, experience with Quick Books is a plus

• Plumbing industry knowledge is helpful but not required

THE Mink Plumbing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #orange