Operations Lead

Join to apply for the Operations Lead role at Gateway Services Inc.

Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Pay Rate: $22/hr

Work Hours:

11am-8pm Tuesday – Saturday

Location:

Fond Memories-Tyler, TX

The Operations Lead, reporting into the Operations Care Center Manager, is responsible for the day‑to‑day operations of the Operations Team Members and ensuring that all functions are carried out in a safe manner. Other responsibilities include assisting with other operational duties, troubleshooting machine basic performance, adjustments and additional resources as required.

• Follow policies, procedures and service systems to meet the goals of the department
• Manage timelines for various projects, ensuring they are completed accurately and efficiently
• Perform various duties including, but not limited to, loading and unloading crematoriums, processing cremains and quality control, paw prints
• Shop maintenance, back up customer service rep/driver, client care and communicating status to clinics
• Assist in developing or transitioning clinic relationships
• Perform other duties as required
• Assisting and supporting CCM in their duties

• Minimum 24 months in an Operations Team Member role or service industry
• High School Diploma or equivalent
• Valid Driver License required

• Demonstration of working independently with minimal supervision, meeting scheduled timelines and budgets
• Demonstrated ability to identify key issues and propose practical solutions
• Demonstrated ability to plan, prioritize and execute activities and projects
• Effective problem‑solving and time management skills
• Effective communication, written and verbal
• High level of integrity and work ethic
• Strong attention to detail
• Strong interpersonal skills with the ability to maintain relationships with team members

• Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
• Regular lifting/moving 100+ lbs
• Regular exposure to elevated noise levels
• Regular exposure to elevated heat levels
• Regular handling of deceased pets

You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with!

• People First
• Exceed Expectations
• Honesty, Integrity, Trust
• Be Passionate and Caring
• Continuously Improve

• Generous salary and benefits package includes:
• 3 national medical plans that pay 100% after the members’ deductible and copays
• 2 national dental plans that cover many services at no cost to the plan members
• National vision plan
• Company paid Life/AD&D and LTD for all full‑time employees
• Chance to purchase additional Life/AD&D coverage at discounted rates
• Critical Illness, Accident and Pet insurance are offered as an employee’s choice
• Tax savings account: HSA, Health and Dependent Care FSAs
• 401(k) Retirement plan
• Potential for Career Growth
• Employee Assistance Program
• Paid Holidays & Time Off
• A Sense of Community
• Great Hearts & Minds Scholarship Program
• Gateway Tuition Reimbursement Program

Mid‑Senior level

Full‑time

Management and Manufacturing

Veterinary Services

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self‑expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at  .

New employees to Gateway will be required to successfully pass the E‑Verify employment verification check. To learn more about E‑Verify, including your rights and responsibilities, visit e‑verify.gov