AGM

Job Description

Job Description – Assistant General Manager

Position Summary:

Under the leadership of the General Manager, the Assistant General Manager is responsible le for
managin g daily hotel ope rations and providing ove rall leade rsh ip in the hotel l' s contin uous effort to
deliver outstand ing g uest service and fina ncial p rofitability. The y will assist General Ma nager in the
supervision and d irection of person nel in various departm ents including Housekeeping,
Maintenance , and Front Desk. The Assistant Ge nera l Manager will assist the General Ma nager in
managing the property operations and drivin g results in the areas of guest service, team m em ber
engagement, sales/ marketing, property appearance and profit/ financial control.

Essential Duties and Responsibilities:

• Managing all the operations of the hotel, including activities of all departments.

• Carry out all front desk du ties (see front desk job descriptions for essentia l du ties)

• Assist General Manager in managing and coordinating employees’ duties
(receptionist, janitor, clerks, and so on).

• Managing hotel staff, preparing work schedu les.

• Assist General Manager in covering shifts due to call ins and no sh ows

• Responsible for recruiting, training, and supervising staff.

• Inspecting all the rooms regularly in order to comply with hotel standards.

• Inventory and Ordering

• Monitoring daily and monthly revenue generated, as well as cost and expenses.

• Develop and implement an efficient and consistent marketing strategy to
promote the hotel’s services.

• Familiar with the hotel emergency plan and can confidently partake in
emergency training procedures.

• Observes guest and hotel confidentiality procedures.

• Uses the hotel safe lifting procedures.

• Reports all incidents and injuries to General Manager

Competencies:

To perform the job successfully, an individual should demonstrate the
following.

• Adaptability –Accepts criticism and feedback. Adapts to changes in the work
environment. Changes approach or method to best fit the situation. Manages
competing demands.

Job Title:

Property Assistant General Manager
Department:
Hotel Property Operations/Management

Reports To:

General Manager
FLSA Status:
Non - Exempt

• Communication – Exhibits good listening and comprehension skills. Expresses ideas
and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others
adequately informed. Selects and uses appropriate communication methods.

• Continuous Learning – Accesses own strengths and weaknesses. Pursues training
and development opportunities. Seeks Feedback to improve performance. Shares
expertise with others. Strives to continuously build knowledge and skills.

• Customer Service – Displays courtesy and sensitivity. Manages difficult or emotional
customer situations. Meets commitments. Responds promptly to customer needs.
Solicits customer feedback to improve service.

• Dependability - Commits to doing the best job possible. Follows instruction. Keeps
commitments. Meets attendance and punctuality guidelines. Responds to requests
for service and assistance. Takes responsibility for own actions

• Problem Solving – Identifies problems in a timely manner. Gathers and analyzes
information skillfully. Develops alternative solutions. Resolves problems in early
stages. Works well in group problem solving situations.

• Teamwork – Balances team and individual responsibilities. Contributes to building a
positive team spirit. Exhibits objectivity and openness to others’ views. Gives and
welcomes feedback. Puts success of team above own interests.

Qualifications:

To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
Education/

Experience:

Associate's degree or equivalent from two-year college or technical
school; or six months to one year related experience and/or training; or equivalent
combination of education and experience.
Language Ability:
Read and interpret documents such as safety…