Account Success Specialist — Manufacturing Customer Care

Overview

Shape Seamless Customer Experiences at G3 Industries. G3 Industries builds products with uncompromised quality and a relentless focus on total customer satisfaction. As an Account Success Specialist, you are the voice and backbone of our customer experience—turning complex requests into on-time deliveries and clear communication. You will report to the Director of Sales & Marketing and partner closely with our Account Success team and Sales Representatives.

• Workweek:
  Four 10-hour days with a three-day weekend, because work/life balance matters.
• Hours:
  
  1st Shift, Monday–Thursday, 6:00 a.m.–4:00 p.m.
• Pay Rate: 1st Shift — $17–$20 per hour (commensurate with experience and skills).
• Job Type: Full-time | Expected hours: 40 per week

• Own direct account relationships—responsible for up to 50% of our active customers.
• Receive and process orders; handle inquiries by phone, email, and in person to deliver world-class service.
• Drive on-time delivery processes; track efficiency metrics and report results to management.
• Maintain strict adherence to ISO/QSP requirements, work instructions, and procedures.
• Continuously improve processes, policies, and work instructions to elevate customer outcomes.
• Monitor order status and relay changing customer requirements quickly and professionally.
• Back up teammates and support daily operations across the Account Success team.
• Partner with Sales Representatives to review or conduct market analysis, inform price schedules, and evaluate discount structures.
• Download schedules and work instructions from customer portals; interpret requirements and initiate needed actions.
• Contribute to company growth and profitability through data-driven decisions and proactive communication.
• Support special projects assigned by the Director of Sales & Marketing.
• Model respectful, positive communication—100% of the time—with internal and external stakeholders.

• Background in customer service with strong problem-solving ability and a team-first mindset.
• Proficient with MS Office and experienced with ERP software.
• Exceptional written and verbal communication skills.
• Education/
  
  Experience:
  
  Associate’s degree (or equivalent) or 2–4 years of directly related experience and/or training.

Note:

This overview is not exhaustive. You may be asked to take on related duties as directed by your supervisor.

Additional qualifications may be required based on specific job requirements.

• Customer Service
• ERP & MRP Systems
• High School / GED
• Excellent Communication Skills
• Microsoft Excel

• ERP Software

• 401(k) with company match
• Health insurance, Vision, Dental
• Health Savings Account
• Life insurance
• Prescription drug coverage
• Paid time off
• Employee Assistance Program
• Employee Health Clinic
• On‑the‑job training
• Tuition reimbursement

We’re a disciplined, improvement-driven team committed to community partnership and being an employer of choice. If you’re energized by ownership, continuous improvement, and helping customers succeed, we’d love to hear from you. Please submit your resume for consideration.