Senior Salesforce Business Analyst

Senior Salesforce Business Analyst (Twinsburg, OH / On-site)

In the 13 years since its founding, Great Day Improvements, LLC has grown rapidly toward its vision of becoming one of the largest home improvement companies in the U.S. Headquartered in Twinsburg, Ohio, Great Day Improvements is a $1.5 billion, vertically integrated, direct‑to‑consumer provider of premium home improvement products. The company's family of brands includes Patio Enclosures, Champion Windows and Home Exteriors, Universal Windows Direct, Apex Energy Solutions, Stanek Windows, Hartshorn Custom Contracting, Your Home Improvement Company, K Designers, Leaf Guard, Englert, and The Bath Authority.

With an expanding workforce of more than 4,800 employees across 130 metropolitan markets throughout the U.S. and Canada, Great Day Improvements ranks among the top home improvement companies nationwide and is one of the fastest‑growing private companies in America.

We are seeking a Senior Salesforce Business Analyst to lead business process discovery, requirements definition, documentation, and delivery support for Salesforce enhancements and strategic initiatives. This role is designed for a high‑performing analyst with strong Salesforce functional knowledge and the ability to produce clear, structured documentation that drives consistent execution across internal teams and consultant partners.

The Senior Salesforce Business Analyst will serve as a key connector between business stakeholders and delivery teams by translating business needs into actionable user stories, acceptance criteria, process flows, and UAT plans. This position requires strong analytical skills, excellent communication, and the discipline to drive work from intake through release readiness and adoption, without owning platform architecture or enterprise technical design decisions.

Location:

Twinsburg, OH

• Lead discovery through structured workshops, stakeholder interviews, and process walk‑throughs to capture business goals, pain points, and success criteria.
• Develop and document current‑state and future‑state process maps using Lucidchart, ensuring clarity across business and technical teams.
• Translate business needs into clear, testable delivery artifacts, including:
  • User stories and epics
  • Acceptance criteria
  • Business rules and exception handling
  • End‑to‑end workflow definitions
• Drive alignment on scope and priority, ensuring requests are well‑defined before work begins.

• Own the creation and upkeep of high‑quality documentation, including:
  • Business Design Documents (BDDs) outlining business intent, workflows, rules, and required outcomes
  • Requirements traceability and decision logs as needed to prevent rework
  • UAT plans, test scripts, and release readiness checklists
• Support the creation of Technical Design Documents (TDDs) by partnering with Salesforce Admins/Architects to ensure intended behavior, dependencies, and operational impacts are documented clearly.

• Partner closely with Salesforce Architects and Administrators to ensure solutions align with requirements by:
  • Clarifying intent and resolving requirement questions quickly
  • Validating process behavior and edge cases
  • Supporting story refinement to ensure work is actionable and testable
• Provide functional support across Salesforce capabilities such as:
  • Data model impacts (objects/fields/relationships)
  • Automation outcomes (Flows and process enforcement)
  • Security and visibility needs (functional expectations and business access requirements)
  • Reports and dashboards (ensuring outputs align with KPI needs)

• Support ongoing backlog refinement by ensuring stories meet a consistent "definition of ready" standard.
• Participate in Agile ceremonies including sprint planning, reviews/demos, retrospectives, and release readiness checkpoints.
• Proactively identify risks, scope gaps, or missing requirements early to reduce delivery churn and prevent late‑stage surprises.

• Plan and lead UAT efforts, including test scenario creation, execution coordination, and defect…