Pharmacy Operations Manager

Overview

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. The Pharmacy Operations Manager is responsible for overseeing non‑clinical pharmacy operations, managing pharmacy technician staffing, and ensuring a positive customer experience. The role requires a certified pharmacy technician and a strong understanding of pharmacy workflow and compliance.

• Operate pharmacy systems to obtain patient and drug information, process prescriptions, and maintain accurate records under the supervision of a pharmacist.
• Supervise pharmacy technicians and pharmacy cashiers, providing coaching, training, and performance management, and making decisions regarding discipline, termination, and scheduling.
• Coordinate pharmacy workflow, ensuring efficient operations, clean and orderly environments, and adequate supplies.
• Delegate, direct, and assign non‑clinical work to pharmacy staff, holding them accountable for timely completion of tasks and maintaining workflow efficiency.
• Prepare and file required reports and records for company, regulatory, and government agencies.
• Drive process and technology roll‑outs, champion change, and engage the team around action planning.
• Ensure compliance with company policies, state and federal laws, and pharmacy inventory management tasks that do not require pharmacist licensure.
• Communicate prescription errors to the accountable pharmacist and adhere to company policies related to pharmacy errors and the Continuous Quality Improvement Program.
• Assist and support Store Manager and Pharmacy Manager in analyzing pharmacy financials, operational quality, and customer service.
• Maintain PTCB certification and other required pharmacy and healthcare certifications, and pursue professional development opportunities.

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations).

• Previous people management or leadership experience.
• Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens.

Hourly: $22.50 per hour – $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.

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