Field Service Technician

Overview

Ready to Fix, Tinker, and Save the Day – One Copier at a Time? At DEX Imaging, we’re in the business of printers and copiers and making office life smoother, faster, and less frustrating. We are looking for a Copier Service Technician in Twin Falls, ’s a problem-solver, tech whisperer, and customer service superhero.

If you love digging into the nuts and bolts of machines and can troubleshoot like a pro, join our high-energy team, grow your skills, and enjoy a workplace where no two days are the same.

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation’s largest independent provider of office technology and strive to deliver excellent customer service by hiring and training great people.

Service Technicians must be mechanically inclined, extremely reliable and trustworthy. They should be comfortable working independently and have excellent communication skills. In this role, Service Technicians perform diagnostics, service repairs and maintenance work on customer and dealer-owned copier equipment. Our technicians provide top notch customer care to all of our customers and clients.

• Provide service and customer support during field visits or dispatches.
• Manage all on site installation, repair, maintenance and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Follow all company’s field procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Update job knowledge by participating in educational opportunities; reading professional publications.
• Build positive relationships with customers.
• Work as part of a cohesive team within the shop to meet customer needs.
• Follow all safety practices of the organization when completing work assignments.
• Help maintain company vehicles, inventory and tools in proper working condition.
• Maintain knowledge on existing products and pursue additional technical and product knowledge by participating in dealer training programs.
• Maintain communication with the customer and answer questions relative to the work being performed. Make recommendations for additional work that needs to be completed.

• Must possess a valid driver’s license.
• Ability to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job.
• Superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by customers.

• Opportunity, career development and personal growth.
• In house training.
• Company culture where we celebrate our team members.
• A place where you can start building your career.

The preceding job description describes the general nature of work performed, the level of knowledge and skills typically required, and usual working conditions of this job. It is not designed to contain a comprehensive listing of all requirements or responsibilities that may be required by employees in the job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

This job description does not imply or cannot be considered as part of an employment contract. DEX Imaging is an Equal Opportunity Employer.