Office Administrator & Property Assistant

Position: Office Administrator & Property Assistant
Location: Richmond

My client is seeking an organised, proactive Administrator & Property Portfolio Assistant to join their South West London regional Sales Centre in Richmond; working Monday to Friday, 9am-6pm.

This varied role supports the flagship Sales Centre, manages a small private portfolio of commercial and residential properties, and provides Executive Assistant support to the Directors.

It’s a busy, hands-on position ideal for someone with experience in property administration, sales, lettings or property management who enjoys juggling priorities and keeping everything running smoothly and learning on the job.

Key Responsibilities:

Sales Office Administration

· Provide full administrative support, delivering excellent customer service

· Handle calls, emails, applicant registrations and website updates

· Prepare market appraisals, sales contracts and property-related correspondence

· Produce window cards, property particulars and assist with advertising

· Manage AML checks on clients and purchasers (Smart Search and manual)

· Ensure the office stays compliant for GDPR & AML

· Coordinate the company photographer’s diary

· Occasionally help to compile weekly and monthly sales statistics

· Maintain electronic and paper files for Office

Property Portfolio Management

· Manage tenants and maintenance for a small commercial and residential portfolio

· Support serviced offices and commercial tenants

· Liaise with contractors for repairs, renovations and emergencies

· Assist with new and change of tenancies, leases and agreements

· Work with accountants on quarterly service charges

· Liaise with insurance brokers for renewals and claims

· Maintain property files, warranties and key management

Executive Assistant Support

· General office and company administration

· Manage utilities, invoices and service provider contracts (e.g. Reapit, Smart Search, FCS Compliance)

· Oversee office supplies and service contracts (security, fire alarms, IT)

· Manage office inbox (GDPR, AML, unsubscribes)

· Reception duties as required

· Provide diary reminders and organisational support to the Directors

About You

· Experience in property sales, lettings or property management (ideal but not essential)

· Excellent time management and organisational skills

· Confident using MS Word, Excel and Outlook

· High attention to detail with strong written English and numeracy

· Calm problem-solver, comfortable dealing with contractors, tenants and senior stakeholders

· Proactive, practical and dependable with a “can-do” attitude

· Reapit CRM experience is an advantage

This role description is a guide and not exhaustive; flexibility and teamwork are key, training & support will be given