Operations Manager

About Booster

We're on a mission to accelerate the transition to clean, environmentally friendly, cost effective energy by creating the first fuel agnostic energy supply chain. We believe the adoption of alternative energies is slow because of access and we’ve begun to change that with our disruptive new supply platform. By delivering the right fuel to the right vehicle at the right time we create efficiency across the entire energy process.

We’ve successfully applied this model to fossil fuels reducing carbon emissions by 1.1 lbs of CO₂ emissions with each delivery. Bio and alternative fuels are next. We’re the catalyst to better energy for you, your community and our planet.

We need a leader who is comfortable recruiting and managing high-quality Service Professionals as your leadership will be critical in scaling our growth. We need you to be a leader and a driving force behind Booster customer experience, constantly improving our services, obsessing about safety, and re-imagine how we deliver gas to our customers.

You must be passionate about and undaunted by an operations engine with trucks, drivers, and complex supply chains. Successful candidates will be entrepreneurial, discontent with the status-quo and obsessed with improving anything they touch.

The Operations Manager role is responsible for overseeing daily operations and managing a team of drivers to ensure efficient, safe, and DOT-compliant delivery services, focused on optimizing routes, maintaining operational standards, improving driver performance, and managing schedules to ensure timely and effective service delivery.

Team Leadership and Development

• Lead, mentor, and manage a team of drivers, focusing on safety, compliance, and high-quality service.
• Provide training and development opportunities to improve driver skills, productivity, and customer service.
• Conduct regular performance reviews and provide constructive feedback.

Operational Efficiency

• Oversee day-to-day operations and assign driver schedules to optimize resource allocation and route efficiency.
• Implement and monitor KPIs (key performance indicators) to evaluate the team’s performance and adherence to service standards.
• Develop strategies to reduce costs, improve efficiency, and increase customer satisfaction.

DOT Compliance and Safety Management

• Ensure all drivers are trained in and adhere to Department of Transportation (Use the "Apply for this Job" box below). including the 14-hour rule.
• Maintain accurate records of driver hours, inspection logs, and safety checks.
• Conduct regular safety audits and corrective action plans to mitigate risks and maintain compliance with safety standards.

Customer Service Excellence

• Work closely with customer service teams to resolve service-related issues and improve delivery experiences.
• Foster a customer-centric culture by ensuring drivers understand and meet service expectations.

Fleet and Equipment Maintenance

• Collaborate with maintenance teams to ensure all vehicles are in excellent condition and meet safety standards.
• Coordinate regular vehicle inspections and manage repair schedules to minimize downtime.

Reporting and Data Analysis

• Generate and analyze reports on operations, performance metrics, and compliance.
• Use data insights to identify areas of improvement and support strategic decision-making.

Problem-Solving and Incident Management

• Respond to and resolve operational issues, accidents, or incidents involving drivers or vehicles.
• Lead investigations and follow-up actions to prevent future occurrences.

• 3+ years of experience as an operations manager in an operationally intensive, low-margin (on-demand, warehouse, logistics/transportation) high growth environment
• High EQ and people pattern recognition
• Demonstrated ability to prioritize, self-start, contribute under pressure and meet deadlines
• Exude passion for all aspects of our mission: environmental stewardship, safety, sustainability and of course, time given back in life for what truly matters
• Expert written and verbal communication skills
• Operations / logistics experience a plus
• Bachelor’s Degree

Salary Range: $90,000 - $120,000 plus Booster Equity.

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