Operations Supervisor SC Anaheim Emergency Shelter; TEMOPORARY

Operations Supervisor – 11‑145‑SC Anaheim Emergency Shelter (Temporary – 6 Months)

Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible and its ministry is motivated by the love of God. The mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Operations Supervisor (OS) manages daily operations of the Anaheim Emergency Shelter, ensuring that all activities comply with The Salvation Army’s policies. The OS works closely with shelter management, supervisors, and Operations Leads to support efficient site operations. The role directly supervises Operations Leads, Client Ambassadors, DOT Shuttle Drivers, and the Social Service Driver, providing guidance, training, and oversight. Reporting to the AES Senior Manager of Shelters, the OS collaborates with the Program Supervisor to develop, implement, and maintain protocols that promote safety, well‑being, and overall experience of shelter residents.

• Conduct annual performance evaluations and 90‑day reviews for all staff.
• Recruit, develop, and supervise 3 Operations Leads and all Client Ambassadors, including DOT Shuttle Drivers and the Social Service Driver.
• Provide coaching and performance‑management support as needed.
• Facilitate monthly staff meetings to promote communication and engagement.
• Develop Operations Leads as potential successors through mentorship.
• Oversee the full hiring process: candidate selection, interviews, application processing, onboarding.
• Coordinate internal professional training opportunities.
• Ensure all staff are knowledgeable about shelter operations, intake procedures, pet policies, and guest welfare protocols.
• Conduct weekly supervision meetings with direct reports, providing consistent feedback and support; administer written or verbal progressive discipline when necessary.

• Coordinate and oversee services rendered by vendors such as security and drug‑dog searches.
• Develop, enforce, and maintain operations policies and procedures.
• Oversee, review, and respond to grievances and appeals; investigate issues, obtain statements, and document in Wellsky.
• Manage and review the Guest Indefinite Exit List and make recommendations as needed.
• Approve or deny guest overnight requests, couples dorm requests, and pet‑owner requests.
• Be on call 24/7 for emergencies; respond to staff and residents on‑site or on‑call.

• Maintain operations data tracking systems and vendor service data.
• Maintain operations budget and adjust monthly as needed.
• Maintain grievance and appeals tracker and bed‑list files.
• Create, review, and maintain operations documentation.
• Provide monthly statistics on services provided to administration.
• Report on‑site incidents to corresponding internal and external entities.

• Oversee resident exits, write‑ups; develop and implement communication strategies and training.
• Assist site manager with strategic planning, resident assessments, and evaluation of site services.
• Participate in social‑services and community training/meetings as needed.
• Conduct monthly team meetings; develop agenda in collaboration with the operations team.
• Maintain positive professional relationships with colleagues, TSA staff, and community partners.
• Serve as Kettle care (food services) liaison.
• Perform other assigned duties as directed.

Ability to walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; grasp, push, pull objects such as files; operate computer, fax, and telephone; lift up to 40 lbs. Must be able to work outdoors, be around animals, and walk on uneven surfaces.

• Analytical – Synthesize complex information, conduct research, draw conclusions, and report outcomes.
• Strategic Thinking – Develop strategies to achieve organizational goals and adapt to change.
• Problem Solving – Identify and resolve problems efficiently.
• Customer Service – Manage difficult residents, staff, and guests; address needs promptly.
• Oral Communication – Speak…