Commercial Print Customer Service Representative

Commercial Print Customer Service Representative

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Direct message the job poster from Printing Industries Association, Inc.

• Lead and Manage Projects:
  Manage projects from beginning to end through the various steps required to complete the project. Determine requirements and meticulously work through each step of the process.
• Order Management Processes:
  Ensure accurate, timely processing of orders by coordinating with production, checking inventory and pricing, and verifying lead times to meet customer expectations.
• Act as a Key Liaison Between Departments:
  Utilize knowledge to navigate the project requirements through the organization.
• Drive Standardization and Best Practices:
  Understands the origin and reasoning behind key policies and procedures. Follow the procedures to ensure we keep projects on track.
• Effective Use of Systems and Tools:
  Promote full utilization of electronic systems and departmental procedures for tracking, communication, order management, and customer support.
• Problem Solving and Decision Making:
  Uses logic and methods to solve problems. Presents solutions to managers versus problems.
• Continuous Improvement:
  Identify and drive initiatives that enhance speed, accuracy, and responsiveness in meeting customer needs.
• Planning and Scheduling Accuracy:
  Ensure the accuracy of the production schedule by confirming complete information, ensuring substrates are on hand, obtaining job approvals, and updating work requests to align with production planning and customer deadlines.
• Monitor and Manage Quality and Complaints:
  Ensure timely and proper handling of returns, QARs, credit memos, and complaints, and foster communication to prevent recurring issues.

Entry level

Full-time

Sales and Business Development

Printing Services

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