IT Systems and Operations Specialist

Looking to join a passionate team dedicated to developing and manufacturing life‑saving biopharmaceuticals? Avid Bioservices is a leading clinical and commercial biologics CDMO focused on creating innovative solutions to meet the needs of our clients and improve patient outcomes.

The IT Systems and Operations Specialist acts as liaison between business users and IT. Coordinates vendor relationships including issue notifications and follow‑up until resolution.

• Oversee and manage Concur as platform specialist and provide backup support to Veeva and other business systems.
  • Serve as the primary point of contact for Concur administration, configuration support, and day‑to‑day operational issues.
  • Provide first‑level support to employees for expense report questions, troubleshooting, and process guidance.
  • Partner with the Concur vendor and internal stakeholders to resolve system issues, manage enhancements, and support updates or changes.
  • Provide backup and basic administrative support for Veeva Vault applications, Dynamics 365, and other enterprise systems as needed, including user coordination, issue triage, and documentation support.
  • Assist with system communications, training coordination, and user adoption activities.
• Coordinate IT inventory and procurement.
  • Maintain accurate inventory records of IT hardware, software, and related assets in partnership with IT Operations and the Help Desk function.
  • Coordinate onboarding and offboarding logistics related to IT equipment and system access.
  • Support IT procurement activities by managing vendor setup requests, submitting purchase requisitions (PRs) and purchase orders (POs), and tracking order status.
  • Liaise with vendors to resolve procurement, delivery, invoicing, or contract‑related issues.
• Manage and centralize department scheduling and prepare logistics of meetings.
  • Coordinate and manage calendars for IT leadership and department‑wide meetings, steering committees, and vendor engagements.
  • Prepare meeting logistics, including scheduling, agendas, materials, conference links, and follow‑up action tracking.
  • Support preparation and organization of presentations, reports, and documentation for IT meetings.
• Support IT financial and administrative operations.
  • Manage and submit expense reports on behalf of IT leadership as needed, ensuring compliance with company policies.
  • Coordinate travel arrangements for IT staff and leadership, including airfare, lodging, and itineraries.
  • Assist with budget tracking, invoice processing, and reconciliation activities related to IT operations and projects.
• Provide general operational and administrative support to the IT organization.
  • Act as a central point of coordination for IT operational tasks, ensuring consistency, follow‑through, and documentation.
  • Perform other duties and special projects as assigned in support of IT systems, operations, and organizational effectiveness.
• Other tasks as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. The job description, shown above, is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

• High School Diploma or GED
• 4+ years’ experience in Concur and other enterprise business platforms, such as ERP, quality, or content management systems (e.g., Dynamics 365, Veeva Vault)
• Proven ability to support and administer business systems in a cross‑functional environment, including troubleshooting issues, coordinating with vendors, and supporting end users.
• Experience coordinating IT operational activities, including inventory management, procurement processes (vendor setup, PRs/POs), scheduling, and administrative tracking.
• Demonstrated ability to manage multiple priorities and work independently, with strong organizational, time‑management, and attention‑to‑detail skills.
• An understanding of IT operations and business processes, including asset management, vendor engagement, contract…