Admin Assistant; Building Dept

Job Title:
Admin Assistant (Building Dept)

Location:
Tustin, CA 92870

Pay rate: $25-$30 per hour

Duration:
Temporary

Schedule: 9/80 schedule, fully onsite

Job Summary

The Administrative Assistant provides front-line customer service and administrative support, serving as a key point of contact for the public. This role is responsible for processing public records requests, permit applications, and related documentation with a high level of accuracy and attention to detail. The position requires strict adherence to statutory requirements, including ensuring responses to public records requests are completed within the mandated 10-day timeframe.

Key Responsibilities

Customer Service & Public Interaction

• Serve as the first point of contact for walk-in visitors, phone calls, and email inquiries.
• Provide clear and accurate information regarding public records, permits, and department procedures.
• Assist members of the public with completing forms and submitting required documentation.
• Maintain a professional, courteous, and service-oriented demeanor.
• Address and resolve routine inquiries; escalate complex issues as appropriate.

Public Records & Permit Processing

• Receive, log, and process public records requests in compliance with applicable laws and agency guidelines.
• Track and monitor all requests to ensure responses are issued within the 10-day statutory deadline.
• Review submitted documents for accuracy, completeness, and confidentiality.
• Coordinate with internal departments to gather necessary records or approvals.
• Prepare and distribute official responses to records and permit requests.

Administrative Support

• Maintain accurate files and documentation in both electronic and physical record systems.
• Prepare reports, correspondence, and status updates as needed.
• Ensure proper documentation retention and compliance with internal policies.
• Manage multiple tasks and deadlines while maintaining high attention to detail.
• Support additional clerical and administrative functions as assigned.

Qualifications

• High school diploma or equivalent required;
  Associate’s degree preferred.
• 2+ years of administrative or customer service experience.
• Strong attention to detail and organizational skills.
• Ability to meet strict deadlines and manage time effectively.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and records management systems.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 , send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington.