Lab Manager; RMC or NMC

Overview

A Laboratory Manager provides leadership, development, and fiscal management to multi-disciplinary clinical services. They are accountable for the development, maintenance, and documentation of all process improvement and quality assurance initiatives within their area of responsibility. They assist with leadership of the Laboratory department services in collaboration with the Director. They work cooperatively with other Laboratory team members and with departments and individuals outside the Laboratory.

• Develops and maintains professional staff members in various clinical disciplines at all facilities.
• Makes recommendations to the Administrative Director, Administrative Supervisors and Technical Specialists on indicators and/or measures of quality, operational efficiency and improvement of processes. Seeks to align indicators with strategic and/or operational initiatives.
• Answers customer questions concerning their areas of responsibility, investigates customer complaints and initiates corrective actions when appropriate.
• As required, monitors and/or prepares and submits reports pertaining to process improvement and laboratory compliance to the Administrative Director, other Laboratory Managers and the Administrative Supervisors.
• Supports the Administrative Supervisors and Technical Specialists in maintaining a robust process improvement program. Provides instruction, consultation and documentation – in the form of policies and procedures – as necessary.
• Maintains an up‑to‑date laboratory compliance plan that is representative of current regulatory requirements. Works with the System Compliance Officer to ensure laboratory billing is accurate. Assists the Administrative Director and Laboratory leadership in maintaining an accurate system for tracking costs.
• Coordinates quality management in meeting customer expectations at all levels.
• Reviews professional journals, attends workshops, seminars and lectures to remain current in technical knowledge.
• Provides input to the Administrative Director for the annual Laboratory operational budget. Reviews and justifies variances when appropriate. Makes recommendations and provides supporting documentation and justification for capital equipment.
• Actively participates with other Laboratory leadership in Laboratory strategic planning, goal definition and problem resolution. Assists in aligning Laboratory goals to the organizational goals and strategies of customer service, operational excellence and growth.
• Communicates issues and concerns with all customers through appropriate media (memorandums, email, staff meetings and direct conversation).
• Maintains records and statistics to comply with all pertinent regulatory agencies.
• Serves in the capacity of director in the Director’s absence.
• Select, interview, hire and retain employees. (i.e., recruit, select, placement, orientation, training, development, evaluation of performance)
• Execute progressive discipline up to and including termination.
• Approve payroll and is responsible for accurate payment to employees, including other management positions.
• Manage departmental productivity standards.
• Provide strategic leadership for department(s).
• Evaluation, procurement and maintenance of equipment and supplies.
• Maintain clinical and professional competency based upon established standards of practice for all age specific groups served.
• Plan, develop and maintain performance improvement activities and educational programs for patients and employees.
• Comply with accreditation agency standards, FDA, CLIA and other regulatory entities as required.
• Work effectively with pathologists and other MDs in providing high‑quality, timely lab results.
• Work with CPOE and Quality staff as needed to ensure lab ease of use and quality outcomes.
• Perform long‑range planning and overall direction setting at the department level.
• Actively participate in departmental quality assurance and hospital‑wide organizational performance improvement activities.
• Adhere to infection control and safety practices according to policies and procedures.
• Perform compliance requirements as outlined in the Employee Handbook.
• Responsible for development,…