Clinical Manager

Clinical Manager

Crisis Center

Full Time/ 40 hours

Monday - Thursday: 8:00am-5:30pm, Friday 8:00am-12:00pm

Tuscaloosa, AL

• Demonstrated ability to assess and manage clinical programming and services for those experiencing a mental health crisis.
• Excellent professional verbal and written communication skills.
• Demonstrated ability to interact with adults and families in a respectful and sensitive manner.
• Demonstrated ability to coordinate with other agencies and other divisions within Indian Rivers Behavioral Health (IRBH).
• Demonstrated ability to provide supervision to staff assigned.
• Excellent ability to comprehend and maintain program standards.
• Ability to effectively manage, organize and report data to ensure successful programs & services.
• Ability to work under pressure and complete multiple tasks throughout the day.

• Serve as the manager of clinical services and clinical staff at the crisis center.
• Direct and organize the functioning of programs; identify problems, evaluate alternatives and implement effective corrective measures.
• Manage bed census and direct Crisis Center admissions, programming, and discharges.
• Ensure compliance with ADMH, IRBH and other regulatory agency standards and policies/procedures.
• Keep Crisis Center Director apprised of critical issues.
• Write program narratives and procedures in a timely manner, as applicable.
• Ensure that contractual agreements and program standards/objectives are met.
• Establish and lead program planning, development and implementation of goals and objectives that support the Crisis Center's mission.
• Monitor contracts and budget as appropriate.
• Monitor caseload and productivity of staff and ensure that staff provides quality services.
• Effectively collaborate with Crisis Center team members, IRBH departments and outside sources in the delivery of services.
• Effectively demonstrate the application of clinically specific competencies.
• Take calls from staff about emergencies or critical issues after normal work hours and on weekends /holidays, as necessary.
• Communicate information about Crisis Center expectations and operations; receive feedback from staff, clients, community stakeholders, families of clients, and identify potential and existing problem areas and propose possible solutions.
• Ensure effective initial and ongoing staff training.
• Ensure the delivery of quality clinical services throughout all Crisis Center programs.
• Evaluate, supervise, coordinate and direct all non-nursing clinical treatment programs of Center.
• Develop, maintain and monitor clinical programs, program descriptions, clinical policies and procedures and clinical data of Center.
• Collaborate with other managers and coordinators to identify gaps in clinical services, and develop and implement plans to correct deficiencies.
• Monitor clinical documentation to ensure compliance with DMH standards, Medicaid guidelines and IRBH policy and procedures, and other generally accepted professional standards.
• Analyze and monitor service data to ensure that programs are meeting service needs.
• Ensure confidentiality of treatment services to all consumers.
• Keep abreast of current DMH standards as they apply to mental health services and the Crisis Center, as well as current events and industry trends affecting the Crisis Center.

• Actively participate in Center committees as required.
• Complete assigned tasks in a timely manner.
• Objectively complete employee evaluations on supervised staff and route to HR in a timely manner.
• Provide staff with consultation and supervision as needed, individually or through group meetings.
• Provide positive and effective leadership.
• Ensure that all assigned duties are implemented according with IRBH and DMH policies and procedures.
• Ensure that all state and Medicaid standards are maintained.
• Ensure all safety, fire prevention, and health measures are followed while on duty.
• Maintain communication and awareness of current events by reading memos, e-mails, bulletin boards, and communication logs and respond in a timely manner.
• Work independently and/or with teams to complete assigned tasks accurately and in a timely manner with minimum supervision.
• Support Organizational Code of Conduct, Standards Compliance, HIPAA and Security Programs by ensuring job tasks are performed in a legal and ethical manner, assessing the work area for non-compliance and notifying the Crisis Center Director or designee as appropriate, and maintaining training requirements and understanding that training is a required condition of employment.
• Maintain the confidential nature of all consumer and organization related activities by not divulging information outside the facility, discussing information within the facility on a need-to-know basis, acknowledging policy annually by signing confidentiality statement, and by referring media and general inquiries to the Crisis Center Director.
• Adhere to attendance and punctuality policy by allowing adequate…