Release Of Information Specialist

Overview

The Release of Information Specialist must at all times safeguard and protect the patient’s rights to privacy by ensuring that only authorized individuals have access to the patient’s medical information. Ensure authenticity of patient signature prior to release of information. Responsible for ensuring that all releases of information are in compliance with the request and authorization, in accordance with established policies and procedures and HIPAA statutes.

Requires skills that include a thorough working knowledge for the retrieval of documents from various systems including Meditech, Chartmaxx, Papervision, microfiche and paper charts. Requires commitment to maintaining a professional health care office environment on a day-to-day basis, working with confidential and personal health information in a conscientious manner and providing patients and other requestors with the superior level of service.

This position engages in direct patient and customer service and must perform duties and conduct interpersonal relationships in a manner designed to project a positive image of the department and the DCH Healthcare System. Requires the ability to work with team leader, supervisor, manager and other members of the department to promote a harmonious work environment.

• Greet the patients or customers in a professional, friendly, and courteous manner, answer questions, and provide general information.
• Answer phones, retrieve messages, and communicate to appropriate persons or processes requests as related to continued health care and release of information in a timely manner.
• Prioritize release of information requests, retrieve medical records from active, inactive and/or interdepartmental locations.
• Electronically track and deliver records in accordance with established procedures.
• Handle all requests and inquiries for protected health information whether received via mail, fax, phone or in-person.
• Promote quality improvement, staff and patient safety, and cultural diversity through department operations and by personal performance.
• Assure the authenticity of patient signature and ensure the requesting party has a legal right to request a patient’s medical information.
• Run appropriate Chartmaxx and Meditech reports as related to release of information.
• Process request for patient portal access in accordance with the established procedures.
• Apply the detailed provisions of specific laws and regulations for release of information.
• Generate invoices, letters, and release of information acknowledgements through Chartmaxx and/or Meditech.
• Prepare documents for release of information by selecting the appropriate documents from the medical record and preparing them for electronic mailing, copying and/or faxing.
• Retrieve and complete the online record wizard requests during business and weekend hours.
• Retrieve and prepare medical records for transfer to other health care facilities.
• Utilize knowledge of Chartmaxx and Meditech Expanse, paper vision, microfilm and paper charts to process requests for release of information.
• Assist with posting of revenue and accountability for reimbursement.
• Verify daily deposits to the Business Office.
• Process disability, EFR(Quadax) accounts (Northport and Regional Campus), Commercial Insurance, and Veterans Affairs.
• Support various vital statistic functions to ensure the timely completion of birth and death certificates.
• Respond to requests for medical information from attorneys, subpoenas, court orders, Risk Management, and legal counsel.
• Assist with legal proceedings in carrying out duties to process subpoenas and court orders (Dyken Pro, AQAF, CMS, Medicare, and Medicaid).
• Assist medical staff in preparation for depositions.
• Consistently meet or exceed departmental deadline standards and work/project completion (i.e., individual productivity, meeting established deadlines) at 97% to meet the standard.
• Demonstrate a commitment to the provision of high-quality service and contribute to quality outcomes (i.e., accuracy rates, documentation, quality improvements) at 97% to meet the standard.

• Maintains performance, patient and employee satisfaction and…