Service Dispatcher​/Customer Service Specialist

Overview

Adams Services Co. are the #1 Heating and Cooling Experts in Tuscaloosa, AL. We provide expert HVAC service tailored for both residential and commercial clients, specializing in AC maintenance, furnace repair, duct cleaning, and indoor air quality improvement. We proudly serve with honest pricing, prompt service, and guaranteed customer satisfaction.

We are seeking a Service Dispatcher / Customer Service Specialist who is passionate about customer service and has excellent communications skills. As the first point of contact for clients, customers, technicians, and office staff, you will provide key administrative support.

• Strong company values built on trust and professionalism
• Positive, team-driven culture
• Opportunities for career growth and advancement
• 1 week off at Christmas or Thanksgiving!
• Drinks and Snacks, and a full kitchen in our break room

• Medical, Dental and Vision insurance, 50% company paid for employee
• 6 Paid Holidays
• 1 week off for the week of Christmas or Thanksgiving
• 40 hours of PTO accrued
• 2 Paid Sick Days
• 401K with 3% company match
• Supplemental Insurance Options

Position: HVAC Dispatcher / Customer Service Specialist

Pay: $18.00 - $22.00 per hour, depending on experience

Work Hours: 7:00am - 4:00pm

• Answering incoming calls and making outbound calls
• Dispatching and scheduling on-demand service appointments
• Maintaining Annual Maintenance log & scheduling
• AR invoices in Service Titan
• Checking in equipment and special order parts deliveries
• Supporting the technicians with warranty and parts information
• Maintain customer database with current information
• Clear and concise communications with Customers, department managers, and employees
• Registering warranty and rebate information
• Daily working in Service Titan, our cloud-based CRM

• 2+ years of office experience with related experience in customer service, scheduling, or an equivalent combination of education and experience
• Stellar customer service skills
• Ability to cultivate and maintain strong relationships with clients, customers, and technicians
• Ability to work efficiently in a fast-paced work environment
• Experience in Microsoft Office, Teams, Outlook, Excel, Word
• Strong organizational skills and high attention to detail
• General sales skills and aptitude
• High school diploma or equivalent

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