Physical Therapy Technician

Overview

Starting hourly: $16.90 per hour Golden Bear Physical Therapy, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving the Central Valley, El Dorado County, and surrounding communities for over 40 years. We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapists who are passionate about helping patients achieve their goals.

Currently, we are looking for a full time Physical Therapy Technician for our 2303 Geer Rd location in Turlock. Schedule will be for 40 hours per week Monday - Friday.

• Prepares treatment room for patient by following prescribed procedures and protocols.
• Prepares patients for physical therapy treatment by welcoming, comforting, providing and/or assisting patient into physical therapy apparel (shorts, gowns, etc.).
• Handles laundry and maintains an ample supply of clean linens.
• Under direct supervision of and with co-signature by, records daily notes.
• Provides information to patients by answering questions and requests.
• Assists in treating patients by applying ice or heat packs, helping patients onto exercise equipment, monitoring motion; tracking walking time and distance; performing prescribed exercises and strengthening techniques as requested by PT.
• Educates patients by demonstrating proper use of equipment and exercise routines.
• Maintains patient confidentiality and protects operations by keeping information confidential.
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
• Provides equipment and supplies by sterilizing and delivering equipment and supplies to treatment area; positioning equipment for therapist access; positioning patient on equipment.
• Ensures operation of physical therapy equipment by completing preventive maintenance requirements.
• Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating with the person in charge or ordering.
• Enhances department and organization reputation by owning new and different requests; exploring opportunities to add value to job accomplishments; being a team player.
• Collects garbage at the end of each working day.
• Reports issues needing resolution to Physical Therapists.
• Proactively answers incoming phone calls to ensure a five-star patient experience; triages calls to assist with appointment cancellations or reschedules, completes intake forms, or takes detailed messages for the Therapist or PCC as needed.
• Assists with scheduling appointments for patients within the clinic to ensure efficient and timely access to care.
• Assists in collecting co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures.
• Assists in scheduling new evaluations accurately and in alignment with clinic protocols.
• During uncovered hours at front desk, occasionally provides support with focus on checking in patients, collecting co-pays, answering and triaging phone calls, and scheduling patients appropriately.
• Other duties as assigned.

• Thorough knowledge of Microsoft Office;
  Raintree PMS experience is a plus.
• Strong customer service skills; ability to maintain confidential documents.
• Must be organized and able to manage multiple priorities.
• Ability to communicate complex information clearly, both orally and in writing, in a variety of settings and styles.
• Honest, direct and professional communication; ability to relate well to others to build rapport and effective relationships.
• Demonstrated active listening, asking clarifying questions, identifying and sharing relevant information, and soliciting feedback objectively.
• Ability to identify and problem solve; strong team player attributes.
• Ability to multi-task while maintaining a positive and friendly atmosphere with patients nearby.
• Additional items emphasize Microsoft Office proficiency and strong customer service skills.

Education
:
High School diploma or equivalent. College degree in a related health field preferred.

Experience
:
Prior experience in customer service.

Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.