Lead Academic Advisor; SSP IV

Apply now Job no: 554688
Work type: Staff
Location: Stanislaus - Turlock
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, Counselor (Non-instructional Faculty), On-site (work in-person at business location)

• Position Summary
• Full-time position available on or after March 2, 2026 for ASC/Undergraduate Advising.

Under general supervision, the Lead Advisor provides advanced leadership for the Advising & Success Center (ASC), the university’s centralized undergraduate advising unit. The position leads equity-minded advising initiatives, supports student retention and timely graduation, and serves as a campus resource for complex academic advising and policy interpretation.

The Lead Advisor delivers high-level academic advising and intervention for students with complex needs, supports advisors and faculty in navigating academic policies, and collaborates with campus partners to improve advising practices. Responsibilities include coordinating targeted advising initiatives, using data to inform program improvements, and ensuring accurate records and compliance with institutional requirements.

This role may serve as a lead or working supervisor by providing guidance, training, and direction to advisors, staff, or student employees and supporting the daily operations of the ASC.

• Job Duties
• Duties include but are not limited to:
• • Lead the planning, development, implementation, and continuous improvement of advising and student success programs.
  • Serve as the campus lead for the centralized undergraduate advising model through the Advising & Success Center.
  • Develop, coordinate, and administer programs, events, and services that support student engagement, retention, and development.
  • Lead the implementation of equity-minded advising practices across advising operations.
  • Design and implement new approaches to advising challenges where established policies or precedents do not exist.
  • Recommend and implement advising-related policy and procedural changes with campus-wide impact.
  • Interpret academic advising policies and approve appropriate exceptions within delegated authority.
  • Collaborate with cross-divisional and external partners to align advising services with campus-wide and system-wide initiatives.
  • Independently handle unusual, non-routine, or precedent-setting situations that impact advising staff, programs, or campus partners.
  • Plan and organize work priorities and select methodologies from alternative approaches to meet institutional goals.
  • Provide advanced academic advising, guidance, and advocacy to support student retention, persistence, and timely graduation.
  • Serve as the final escalation point for complex, high-risk, or sensitive academic advising cases.
  • Assist students in navigating complex academic standing issues, appeals, probation, disqualification, and policy exceptions.
  • Balance student-centered advocacy with institutional standards when resolving advising cases.
  • Provide consultative advising and policy guidance to advisors, faculty, department chairs, and administrators.
  • Support equity-focused student success efforts by addressing systemic barriers and coordinating appropriate referrals.
  • Provide advising guidance and referrals that support registered student organizations and student leadership initiatives, as appropriate.
  • Oversee daily operations of the Advising & Success Center.
  • Provide lead work direction to professional advisors, support staff, and student employees, including onboarding, training coordination, and workflow guidance.
  • Recommend staffing models, caseload distribution, and advising service delivery structures.
  • Develop, maintain, and enforce operational standards, procedures, and documentation.
  • Support and coordinate department-wide advising programs, events, and initiatives beyond individual caseload responsibilities.
  • Ensure accurate, secure, and compliant maintenance of advising records, systems, and documentation in accordance with campus and CSU requirements.
  • Ensure advising operations comply with university, CSU, and regulatory requirements.
  • Develop and lead evaluation frameworks to assess advising program quality, effectiveness, and student outcomes.
  • Analyze advising and student success data (e.g., retention, persistence, equity gaps) to inform strategic improvements.
  • Use assessment findings to support continuous improvement, resource allocation, and service redesign.
  • Translate CSU and campus policy changes into advising practices, training materials, and communication.
  • Develop and deliver training, onboarding, and professional development for advisors and faculty.
  • Conduct studies, surveys, and assessments and prepare reports with recommendations.
  • Contribute to institutional reporting, accreditation, and effectiveness documentation.
  • May be required to obtain additional training and/or certification as part of professional development, based on department and/or campus needs, to stay current with industry standards.
  • At the direction of…