Turlock Branch - Member Service Specialist III; Part-time

turlock branch – member service specialist iii (part‑time/full‑time)

job title: member service specialist iii

department: branch channel delivery

status: non‑exempt

job code: 2401

pay scale: $23.00 – $23.00 hourly

general description: provide members the highest level of service available in an efficient and courteous manner. Process monetary transactions within assigned limits, maintain accurate records and balance each day’s transactions in accordance with established policies and procedures. Proactively engage with members to identify products and services designed to assist them in achieving their financial goals. Answer questions, and direct members to appropriate departments for specialized services.

• processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• provides golden 1 services to members, including cashier’s checks, money orders, savings bonds, wire transfers, additional sub‑shares, and debit card issuance.
• assesses member needs while processing transactions.
• identifies opportunities to help members relative to golden 1 product or service offerings and documents in enact system.
• identifies and reports fraudulent activity to management and financial investigations department, in accordance with current procedures to prevent potential loss to the credit union.
• assists in the proper operation of the atm and teller cash dispenser units including replacing receipt cartridge, clearing a blockage, etc.
• may take the lead for open and closing responsibilities in the absence of mss iv and above.
• activates alarm.
• verifies signature cards in ecm (enterprise content management).
• check acceptance approval within assigned limits.
• ensures confidentiality of all member and credit union information.
• maintains current knowledge of all golden 1 products and services, as well as policies and procedures for teller functions.
• performs additional responsibilities essential to the operations of the branch (tcr, sbo, safe deposit box, etc.), as needed.
• opens deposit and specialty accounts (e.g., roth ira) and identifies members’ financial service needs to provide meaningful financial solutions.
• mentors and advises mssi’s and mssii’s.
• develops coaching and leadership skills by observation and training courses.
• engages in consultative dialogue with members to identify current and future financial needs and documents in enact system.
• enrolls members in the different channels that golden 1 uses: online, mobile, etc.
• refers member’s home lending/investment needs to the appropriate business partner through enact referrals.
• processes consumer loan applications and completes the fulfillment of loan when appropriate.
• approves signature cards.
• audits loan reports and provides coaching as needed to avoid future errors.
• provides approvals based on authorized limits as assigned by the branch manager.
• notarizes member documents (certification of trust, etc.).
• collects medallion stamp request information and sends to mss iv or above for approval.
• maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti‑money laundering laws appropriate to the position.

• interacts professionally with members.
• communicates in a professional manner (proper grammar, punctuation and tone) in both written and verbal communication.
• effectively listens and communicates with empathy.
• associates member needs with g1 products and services.
• overcomes basic objections or resistance through conversation.
• works as part of a team.
• accepts constructive feedback positively and utilizes it for personal and professional development.
• conducts consultative dialogue by asking effective questions and connecting to solutions offered by g1.
• communicates the “why,” not just the “how” or “what”.
• overcomes member objections and resistance with a calming and reassuring presence.
• demonstrates polished presentation skills: speaks clearly and confidently; communicates concisely; conveys complicated information understandably.
• demonstrates networking skills: asks effective…