Senior Sales Coach; German - VOIS

At Vodafone, we’re working hard to build a better future. A more connected, inclusive, and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth.

With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations:
Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

We are seeking a Sales Coach to lead the coaching and training of Contact Centre teams in Turkey, focusing on Vodafone’s Consumer tariff portfolio. This role is pivotal in enhancing sales effectiveness, product knowledge, and customer engagement through structured training programmes, on‑site coaching, and continuous development initiatives. The individual will also act as a strategic advisor to internal stakeholders, contributing to the growth and performance of sales teams.

• Deliver targeted coaching and training to Contact Centre personnel on Vodafone’s Consumer tariff portfolio and related administrative processes.
• Design and implement product training sessions, including value propositions, unique selling points, and competitive comparisons.
• Conduct workshops and training for all relevant sales roles, including onboarding programmes for new joiners and career changers.
• Facilitate telephone training, webinars, and digital learning formats to support hybrid learning environments.
• Provide on‑site coaching to strengthen cross‑selling techniques across mobile and fixed‑line products.
• Collaborate with Vodafone’s central teams and training departments to align content and strategy.
• Support leadership development by sharing coaching and feedback methodologies with team leaders.
• Develop and manage external sales coaches and trainers.
• Continuously optimise training content and methods based on feedback and market trends.
• Maintain close communication with internal departments for resource planning and performance tracking.

• University degree in business, communications, or a related field, or minimum 4 years’ experience in telecom sales.
• Certified trainer and coach from a recognised institution.
• Native‑level German fluency in written and spoken language.
• Proven experience in direct sales of telecom products and services.
• Strong instructional design and facilitation skills.
• Familiarity with internal processes and cross‑functional collaboration.
• Experience in B2C or B2B telecom sales is advantageous.
• High level of conceptual thinking, strategic planning, and analytical ability.
• Strong interpersonal skills, team orientation, and commitment to quality.
• Customer‑centric mindset with a focus on sales performance.
• Excellent communication and stakeholder management skills.
• Reliable, responsible, and adaptable to diverse personalities.
• Proficiency in digital and multimedia tools.
• Valid driving licence and willingness to travel.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another…