Associate - CX Analytics

Within the Beko community, every role feels like home, fostering a sense of belonging and growth. We value mutual respect, progressive thinking, and the power of diversity and inclusivity. Our commitment to sustainable development is driven by trust in technology and a dedication to producing confidently. As a member of our team, you'll have the opportunity to showcase your talents and contribute to building a prosperous future for all.

We are looking for a passionate Associate – CX Analytics who will join our team at Customer Experience Design and Analytics Directorate.

• Leading customer insight initiatives by conducting Voice of Customer project, while analysing quantitative and qualitative data to uncover pain points and influence decision‑making,
• Monitoring industry trends, best practices and innovations in products, services and personalisation to enhance CX strategies and customer satisfaction,
• Managing Voice of Field (VoF) platform to collect and analyse feedback from dealers, technicians and promoters, identifying key pain points and developing strategies to enhance engagement and internal communication,
• Collaborating with different teams such as Marketing, Product, E‑commerce, CRM or Customer Service to align insights with business objectives,
• Designing and facilitating CX‑related workshops and stakeholder presentations to ensure insight adoption and organisational alignment,
• Driving operational improvement initiatives by recommending and implementing insight‑based actions across projects,
• Supporting procurement process operations such as vendor meetings, proposal reviews, contract processes,
• Being responsible for end‑to‑end project management.

• Preferably a bachelor's degree in Business Administration, Economics, Statistics, Engineering or other related fields,
• Preferably minimum 1 years of experience in CX, Customer Insights or Marketing,
• Strong analytical, reporting and presentation skills in high‑level reports.
• Proficiency in Microsoft Excel, PowerPoint and data visualisation tools (e.g., Qlik, Power BI, Tableau etc.),
• Knowledge of data analysis, project management and coordination,
• Familiarity with customer experience and benchmark methodologies,
• Familiarity with quantitative and qualitative research methods,
• Strong problem‑solving, analytical thinking and communication skills,
• Detail‑oriented, proactive and and capable of managing multiple tasks simultaneously,
• Open to change, creative and innovative,
• Strong collaboration and teamwork skills,
• Excellent verbal and written English skills,

We are anequal opportunity employer. All applicants will be considered for employment without attention to race, sex,colour, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender identity and expression, marital status, or political opinion.

• Professional Development: Access tailored opportunities through our global minds network.
• Global Community: Contribute to a community of like‑minded individuals.
• Well‑being: Enjoy holistic support in physical, mental, financial, career, social, and family wellness, including sports teams, hobby clubs, social activities, counselling, dietitian support, and more.
• Innovation Culture: Experience continual growth in our innovative environment.
• Leadership: Develop leadership skills at any level in our trusted lifestyle solutions environment.

Join the Beko Community to open a new chapter in your life journey, where growth, innovation, and personal fulfilment make it feels like home.

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