Sales & Customer Service Operations Assistant

KEY RESPONSIBILITIES

Customer Support & Engagement

Serve as the first point of contact for internal customers (direct boutiques, sales teams) and commercial partners.
Respond promptly to inquiries via phone, email, and in-person.
Foster long-term relationships with direct boutiques and commercial partners by anticipating their needs and exceeding expectations.

Workflows

Coordinated by the Manager, active participation in the implementation of workflows, procedures and reports.
Collaboration in the systematic input of statistical data in the system and the output of requested analyses and reports.

Sales & After-sales

Operational management of Retail and Wholesale orders: entry, processing, and customer order confirmations.
Operational management of commercial communications to clients.
Operational management of special orders.
Support in preparing inventories for events.
Handling customer repair requests.
Interface with final customers for their online inquiries.
Operational management of HQ’s safe and logistic of jewels shipments.
Operational management of sales support materials’ shipments.

Problem Resolution

Address customer concerns with empathy, professionalism, and creative problem-solving.
Collaborate with internal teams, to resolve issues efficiently.

Brand Ambassador

Uphold Vhernier’s brand values and aesthetic in all customer interactions.
Contribute to the enhancement of customer loyalty

JOB PROFILE

Previous experience in a Sales&Customer Service Operations role, and in the luxury industry, will be a plus
Excellent communication skills in Italian & English, an additional language will be considered a plus.
Knowledge of the MS Office tools (Outlook, Excel, Word, PowerPoint).
Ability to set priorities.
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
Proactivity.
Strong sense of responsibility and ethical approach to work.