Care Coordinator, Emergency Department, Shifts

Responsibilities

• Effectively and efficiently coordinates care to patients by co monitoring and evaluating interdisciplinary care Orients/Educates:
  Orients and educates patients/family members/visitors to the Emergency Room, policies, and procedures. Customer Service/Customer Relations:
  Greet individuals in a positive and caring manner. Effectively and efficiently relay the needs and concerns of patient's family members/visitors to staff. Provides emotional support to family members as needed. Receives requests and provides information to patient/family member as requested. Assists in the resolutions of patient/family member issues/problems. Communication:
  Promotes effective communication amongst care team, treating clinicians, patients, family members, etc. Liaison:
  Serves as a liaison between patient care personnel and patients/families/visitors to ensure effective communication/interaction. Inventory:
  Assesses and maintains waiting room supplies in a cost-effective manner. Regulation:
  Adheres to NMHS/NMMC Policies/Procedures/Guidelines. Complies with appropriate Local/State/Federal policies/procedures/guideline/regulations/laws/statues.

• High School Diploma or equivalent, required;
  Associates Degree, preferred
• Minimum of 2 years experience in a clinical setting; required
• Proficient computer skills (i.e. Microsoft Word and Microsoft Excel); required
• Demonstrated decision-making and problem-solving skills; required
• Excellent organizational and communication (written and verbal) skills; required
• Excellent human relations skills; required
• Excellent interpersonal skills; required
• Working knowledge of the development of adolescent, pediatric, adult, and geriatric patients; required