Member Service Representative MSRIV- Tumwater Branch

Job Details

Job Location
:
Tumwater Branch - Tumwater, WA 98501

Position Type
:
Full Time

Education Level
:
High School or GED

Salary Range
: $20.05 - $32.89 Hourly

Job Shift
:
Day

Job Category
:
Banking

ACU is on the hunt for a dynamic and driven Member Service Representative IV (MSRIV) to join our exceptional team. So, if you're ready to make a real impact on people's lives, keep reading, because this could be the start of something extraordinary…

Founded in 1954 as the Fort Lewis Federal Credit Union, ACU has a proud history of serving civilian federal employees, military personnel, and their families. Today, we welcome civilians and armed forces members across the Northwest. Our mission remains to provide a valuable alternative to commercial banks, guided by our core values of dedication, service, and integrity.

• Help credit union members with transactions in a friendly way
• Handle savings, loans, checks, and more
• Review loan applications and advise members of loan policies and rate information
• Share your excitement for our products and services with members
• Assist members with unauthorized use of ATM/Visa debit cards;
  Issue, reissue, or hot card ATM cards/Visa Debit cards
• Be knowledgeable and conversant with all account information
• Be a team player and learn new things in meetings and training sessions

Monday - Friday: 10:00 am - 6:00 pm

Saturday: 10:00 am- 2 pm

• Generous PTO (Paid Time Off)
• 11 Paid holidays
• Paid Bereavement Leave
• Paid Jury Duty leave
• Training and advancement opportunities
• 401k with match up to 6%
• Mortgage discounts
• Paid volunteering at ACU sponsored events
• Bonus opportunities
• Company paid long term disability and life insurance
• Full Medical, Vision and Dental benefits
• Annual employee event for all staff and their families
• Employee Assistant Program (EAP)
• Free wire transfers
• And more!

The pay range: $20.05 - $32.89.

Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. An applicant with the minimum one plus year of financial institution experience (to include new accounts and loans)
The target hiring range for this role is $20.05-$25.66.

• High school diploma or equivalent
• Two years of financial institution experience
• Must be bondable and pass a background and credit check

• Two years of financial institution experience – bonus points if you’ve handled loans and new accounts!
• Quick and accurate computer skills
• Friendly and great with people
• Problem-solving skills
• Good at writing and talking
• Motivated and organized

• Teller Essentials – get those basics down!
• Product Fitness – unleash your selling powers!
• MSR Advance Program – master member service!
• Lending Boot Camp – conquer loan applications!
• BAI training courses – become a banking champ!

ACU is an Equal Opportunity and affirmative action Disability/Veteran employer. As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law.

Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.