Shelter Support Advocate

The Spring is hiring a part time Advocate Support for Friday and Saturday from 11pm-7am

The Spring is a faith-based service provider, shelter, and advocacy organization for survivors of domestic violence, sexual assault, stalking, and human trafficking. We offer a safe home and supportive services that assist survivors and their children on their journey out of abuse.

Advocate Support staff are responsible for assisting victims/survivors of domestic and sexual assault, human trafficking and stalking within the Crisis shelter program through advocacy victim centered and trauma-informed care services, providing resources, and referrals specific to guest services.

This support role ensures efficiency in daily operations of the shelter and helps maintain a client-centered environment.

• Answer calls on the crisis line, provide crisis Intervention Information, safety planning and advocacy to caller; complete required intake documentation
• Perform day-to-day shelter operations, advocacy and victim-centered, trauma-informed care services for guests
• Provide supportive services to program participants including but not limited to immediate needs, referrals, crisis intervention and emergency assistance, etc.
• Maintain a working knowledge of resources and services available in the communities served
• Document all information regarding crisis calls and direct services as required by policy and procedure
• Assist in creating a positive cultural environment of personal leadership, communications and teamwork within the shelter and throughout the organization
• Transport guests in The Spring vehicle as needed
• Monitor Entry and exit of guest and visitor traffic
• Assist in daily charting on guests in specific files
• Support meal preparation, transportation, children's activities, program specific events and monitor guest activity as needed
• Be available for emergencies and respond accordingly

• High School Diploma or equivalent
• Experience in domestic violence or sexual assault field, volunteer experience, or related experience is suggested
• Experience working with diverse people and groups
• Must be able to sign The Spring's Statement of Faith
• Must have valid Oklahoma driver's license

• Knowledge and understanding of domestic violence, sexual assault and child abuse issues and trends
• Able to successfully handle multiple demands and perform effectively despite changing priorities
• Willing and able to develop relationships with guests and their children within professional boundaries
• Ability to respond to physical emergencies, including immediate evacuation of buildings and potential client medical and behavior situations
• Ability to maintain client confidentiality
• Willing and able to work both independently and as a team member
• Ability to excel in results-oriented, challenging environment; demonstrate flexibility while keeping attention to detail
• Excellent oral, written, and interpersonal communication skills
• Strong organizational, analytical, and problem-solving skills; ability to handle multiple priorities.
• Ability to manage and resolve conflict
• Excellent initiative, integrity and strong sense of professionalism
• Proficiency in office software, such as Microsoft Office 365 products
• Ability to excel in results-oriented, challenging environment

The Spring is committed to providing a benefits package that strives to meet the needs of its employees and their dependents. Part time employees receive mental health days along with holiday/floating holiday pay. You will also have the option to participate in the 401k plan.

The Spring is proud to be an equal opportunity employer

Male/Female/Disabled/Veteran

Must be able to pass a 7-year background check. Any job offer will be based on the results of the background testing. A felony does not automatically exclude you from consideration.