Social Services Specialist II

Overview

This position may be located in Oklahoma City, Tulsa or in surrounding areas Oklahoma.

Social Services Specialist

• Level I H20A: 36,811.95 +
  Full State Employee Benefits
• Level II H20B: 39,571.76 +
  Full State Employee Benefits

Travel is occasional. Must possess a valid driver's license and maintain required car insurance.

Social Services Specialist I

• A Bachelor's Degree
• OR an equivalent combination of education and experience, substituting one year of experience in professional social work for each year of the required education.

Social Services Specialist II

• A Master's degree;
• OR a Bachelor's degree and one year of experience in professional social work;
• OR an equivalent combination of education and social work, substituting one year of professional social work for each year of the required education.

• This position with the Escalate Issues Department within the ADvantage Waiver of the Medicaid Services Unit is hybrid in-person/telework position depending on the location of the applicant.
• The candidate will need to provide a high-speed internet connection (not a hot spot) to work remotely. If candidate cannot maintain connectivity they will be required to work from an OKDHS office.
• This position will offer support for the Escalated Issues department. It will require frequent reviews of member incidents. It requires the use of several state enterprise systems to coordinate communications.
• The ideal candidate will have existing familiarity with these systems and/or be a fast learner on systems of this type.
• This position will be analyzing supporting information and case documentation and/or case actions for the following (among other tasks)
• Provider Question Support (Harmony system)
• Escalated Issues Support - Determine Status of Escalated Issues pending (Harmony system)
• Research of active Critical Incidents and determine requirements needed for completion and/or assignments as needed.
• Research fraud, waste, and abuse (AVA System)
• Make and take Member phone calls on a limited basis
• Maintain a high level of customer service
• Maintain a high level of professional communication within the EI department while using MS Teams

• Must be able to frequently lift up to 15 lbs for transporting computer.
• Must have stable and reliable home internet (high-speed and not a hot spot) for telework or will be required to work in office.

• Preference may be given to applicants with previous experience with ADvantage Program and/or the Harmony system.

__________

If you have questions, please contact DHS.Careers

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service.

Announcement Number: 26-BB019

/JR55433