Field Technician

Apply for the Field Technician (Tulsa, OK) EG4050 role at ITG Communications, LLC
. 5 days ago, be among the first 25 applicants.

Cable technicians work in homes and businesses to install and repair telecommunications cables—phone lines, internet cables, or cable television. They often work directly with customers; customer service is a major part of the role, as is the technical know‑how to use diagnostic equipment. Technicians perform quality control inspections on installations. A good driving record with limited tickets is required, as are the ability to use a 28‑foot ladder (up to 75 lbs), availability for early/late hours, and safe driving practices while operating a company‑owned vehicle.

• Service and troubleshoot cable products.
• Complete work orders and obtain proper signatures for accurate billing.
• Ensure all installation work meets quality standards.
• Report to dispatch according to company procedures.
• Assist with work overflow.
• Follow all company policies and procedures.
• Adhere to safety policy.
• Perform installation work as required.
• Conduct quality control inspections.
• Assist with training when needed.
• Drive company vehicle.
• Install HSD/Cable/Phone service per work order.
• Communicate with supervisors and customers.
• Manage time effectively and meet scheduled time frames.

• Formal education and experience as required for cable technology.
• Ability to follow written, oral, or diagram instructions.
• Ability to define problems, collect data, and draw conclusions.
• Basic math skills (add/subtract, multiply/divide, unit conversions).
• Good reading, writing, and presentation skills.
• Physical ability to stand, walk, sit, use hands, reach, climb, stoop, kneel, crouch, crawl, lift up to 75 lbs, and drive covered vehicle.
• Safe driving record.

• Technical: assesses own strengths, pursues training, builds knowledge, shares expertise.
• Customer Service: manages challenging customers, responds promptly, solicits feedback, meets commitments.
• Interpersonal: solves conflict, maintains confidentiality, listens, stays open to new ideas.
• Written Communication: writes clearly, edits for spelling and grammar, presents data effectively.
• Teamwork: balances team and individual responsibilities, supports team morale, shares feedback.
• Ethics: treats others with respect, works with integrity, upholds values.
• Organizational Support: follows policies, completes tasks correctly and on time.
• Judgment: makes decisions, demonstrates sound reasoning, includes relevant people.
• Professionalism: approaches others tactfully, handles pressure, treats all with respect, follows through on commitments.
• Quality: ensures accuracy, seeks improvements, monitors own work.
• Productivity: meets standards, completes work timely, strives to increase productivity.
• Safety and Security: observes procedures, reports unsafe conditions, uses equipment properly.
• Attendance/Punctuality: consistently on time, covers responsibilities when absent.
• Dependability: follows instructions, responds to management, keeps commitments, commits to long hours when needed.

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories.

ITG’s policy is to comply with all applicable federal, state, and local laws respecting consideration of unemployment status in hiring decisions.