Manager, National Parts Operations

Overview

Manager, National Parts Operations role at AAON, Inc.

Summary:

Develops and implements strategic parts distribution and service plans to accommodate corporate goals.

• Manages National Parts team and orders entered into mainframe to create packing list.
• Manages call center and deploys resources as appropriate, including order processing and limited technical/warranty support.
• Communicates with shipping, production, purchasing, and credit, to coordinate timely shipment of product.
• Manage customers’ needs and expectations.
• Train and develop National Parts Team.
• Directs sales forecasting activities and sets performance goals accordingly.
• Reviews market analyses to determine customer needs and price schedules.
• Prepares periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion.
• Monitors and evaluates the activities and products of the competition.
• Must seek out new and existing account opportunities.
• Actively make customers aware of AAON product lines and offerings.
• Ensure customer satisfaction and retention.
• Manage pricing to meet local market conditions.
• Coordinates sales distribution and alignment.
• Analyzes sale statistics and market data.
• Recommend new products and product improvements.
• Act as a liaison between sales department and other sales related units.
• Represent company at trade associations and other meetings to promote products.

• Preferred
  
  Education and Experience:
  
  Preferred college degree, but 5-7 years minimum experience required to meet entry-level requirements. Education beyond the minimum is an added advantage for career development activities.
• The individual will have a minimum of more than 5 years industry experience or equivalent experience in a similar industry.
• License(s):
  Current Driver’s License
• Certification(s):
  None
• Other
  
  Certifications:
  
  HVAC training

• Manager daily processing of parts orders.
• Make adjustments to orders, if necessary.
• Make air freight shipping documents.
• Operate credit card machine, when necessary.
• Print packing list for shipping department.
• Maintains customer satisfaction by investigating concerns, implementing corrective action and communicating with customers and co-workers, as necessary.
• Demonstrates technical expertise to develop credibility, loyalty, trust, and commitment.
• Solicits support from and communicates effectively with the entire sales team.
• Keeps management informed of progress and account status. Knows when to call for assistance from upper management to keep the sales process moving.

• Advise customers on types of equipment to purchase.
• Confer with potential customers regarding equipment needs.
• Confer with managers to plan advertising services, secure information on appliances and equipment and customer required specifications.
• Control sales and sales programs.
• Coordinate activities involving sales of manufactured goods, service outlets, technical services and advertising services for publication.
• Develop sales and service programs.
• Direct activities involving sales of manufactured goods, service outlets, technical services and advertising services for publication.
• Promote products.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily.

If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.