Member Specialist

Position Summary

Position Summary...

• Provides member service and maintains the checkout area.
• Resolves member issues and concerns; promotes Sam’s Club products and services.
• Guides and supports members regarding self‑service technology.
• Processes member purchases, assists with payments, returns, refunds, and exchanges in accordance with company policies.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Handles merchandise properly, identifies shrink and damage, and reports unsafe situations to facility management.
• Maintains entrance and exit areas, verifies membership cards, acknowledges members, and assists with purchasing decisions and item transportation.
• Maintains paperwork, logs, and required documentation; executes emergency response procedures and ensures compliance with security and safety practices.
• Assists with training Member Frontline Services associates on company processes, new technology, and tool functionality; delivers new programs rollout training; provides continuous learning and improvement opportunities.
• Collaborates with managers, co‑workers, customers, and business partners to complete work assignments, prioritize tasks, and communicate progress.

• Respect the Individual: embrace differences, build a supportive workplace, and help associates thrive.
• Work as a team, build strong relationships, and communicate with impact, energy, and positivity.
• Strengthen the team through mentorship and recognition of contributions.
• Act with Integrity: maintain the highest standards of ethics and compliance, model Walmart values, and support the company’s regenerative mission.
• Serve our Customers and Members: deliver results while putting the customer first, make data‑based decisions, and balance short‑ and long‑term priorities.
• Strive for Excellence: display curiosity, learn, take calculated risks, demonstrate courage and resilience, and drive continuous improvement.

• Retail experience, including operating front‑end equipment (e.g., cash register) and working with mobile retail applications.

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; additional PTO/PPTO available as per company policy.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the applicable minimum wage at the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

6922 S MINGO RD, TULSA, OK 74133‑3216, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.