Store Manager, Retail & Store Manager

STORE MANAGER

Reports to:

General Manager Status:
Entry salary range based on experience.

POSITION SUMMARY:

To ensure the highest level of service possible. To ensure smooth daily operations, prompt and friendly customer service, and a well-maintained store. To meet objectives for profitability, labor efficiency and margin. Serves as a member of the Management Team reporting to GM to support achievement. Manages department Supervisor team:
Front End Supervisor, Deli Bakery Supervisor, Produce Supervisor, Meat Supervisor, Grocery Supervisor Frozen and Dairy Supervisor, and Backroom Supervisor.

POSITION RESPONSIBILITIES:

I. SUPERVISION AND LEADERSHIP OF STORE

• Effectively and efficiently manage all aspects of store operations based on goals, objectives and standards established by General Manager.

• Supervision of department Supervisors including, but not limited to: departmental planning, goal setting, project implementation, and personnel issues.

• Ensure compliance of all store personnel with established policies and procedures.

• Follow Manager Code of Conduct and Servant Leadership principles to promote team building and motivate staff.

• Treat staff and supervisors with consistency and fairness, in a style appropriate to a cooperative work environment.

• Ensure that communications are clear, direct, and respectful.

• Ensure professional and friendly service from all staff.

• Hold weekly store leadership team meetings.

• Ensure inventory is timely and accurate.

Additional Info II. STORE OPERATIONS

• Ensure compliance with all applicable laws: business licenses, permits, health regulations, organic standards, fire code, labor laws, etc.

• Ensure smooth flow of store operations on a day-to-day basis.

• Ensure appropriate staff coverage to meet demands of customer flow.

• Ensures store is well stocked with appealing and abundant sets and displays and fresh products.

• Ensures proper store cleanliness and appearance to ensure customer satisfaction and compliance with all codes.

• Maintain security of building, equipment, inventory, staff and customers

• Process paperwork in a timely and accurate manner

• Make recommendations to the GM regarding changes in policies and procedures

• Perform other tasks as assigned by GM

III. STORE SAFETY, AND SANITATION

• Ensure that all managers are aware of security, safety, and emergency procedures and are trained to handle emergency situations.

• Ensure security of store property and personnel at all times.

• Ensure all departments comply with health department standards.

IV. FINANCIAL ACCOUNTABILITY

• Create store financial plan working with GM and Departmental managers.

• Execute and monitor store financial plan.

Job Benefits ESSENTIAL

SKILLS AND EXPERIENCE:

• Organized, pays attention to detail.

• Outstanding customer service

• Ability to prioritize and delegate

• Ability to supervise effectively

• Computer literacy

• Demonstrated objectivity, neutrality, calmness under pressure.

• Willingness and ability to maintain absolute confidentiality in regard to all personnel issues.

• Demonstrated ability to follow through on commitments.

• Communications skills--good listener, clear instructions.

• Experience developing systems and procedures.

• Demonstrated ability to handle multiple demands

• Regular, predictable attendance, adaptable to a flexible schedule as needed.

• Willingness and ability to learn and grow to meet the changing requirements of the job.

DESIRED

SKILLS AND EXPERIENCE:

• Significant years of retail store management

• Knowledge of current trends In natural foods industry

• Familiarity with natural food industry, grocery experience preferred.

• Experience setting and achieving business financial goals

• Experience serving the public