Retail Operations Manager

The Retail Operations Manager is responsible for the full creation, curation, and operational success of The Cooper’s luxury boutique experience — from pre-opening concept development to daily in-operation excellence. This role oversees product assortment, merchandising, inventory strategy, financial performance, and a Forbes-level guest engagement approach that reflects Charleston’s cultural artistry and The Cooper’s identity.
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* DUTIES & RESPONSIBILITIES:

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* · Lead boutique retail vision in partnership with Rooms leadership & BHC teams.
· Curate product assortment aligned with Charleston heritage, local artisans, luxury partnerships, and BHC brand values.
· Develop merchandising vision, visual identity, packaging, seasonal gifting strategy, and in-room retail integrations.
· Build full SOP framework (inventory, POS, cash control, service scripts, gift personalization).
· Select POS system and integrate with PMS and accounting platforms.
· Deliver boutique experience to Cooper standards — warm, anticipatory, storytelling-based engagement.
· Oversee daily operations including opening/closing, merchandising standards, replenishment, cash handling.
· Personalize gift and amenity experiences for VIPs, weddings, celebrations, and in-room surprise moments.
· Partner with Guest Experience Director & Concierge to enable private shopping, post-stay shipping, and bespoke gift curation.
· Recruit, train, and lead boutique retail specialists with strong luxury hospitality and brand storytelling instincts.
· Create service etiquette guidelines for boutique engagements — tone of voice, knowledge depth, styling guidance.
· Conduct regular product education, brand knowledge sessions, and retail selling technique coaching.
· Develop strategic buying plan, revenue targets, and inventory forecast by season and demand segment.
· Monitor margins, sell-through, stock turns, and implement proactive allocation or markdown strategy.
· Manage vendor relationships, purchase orders, receiving processes, and compliance adherence.
· Collaborate on brand collaborations, exclusive capsules, hotel signature fragrance, etc.
** REQUIRED SKILLS & EXPERIENCE*
* · 3–5+ years experience in luxury retail, boutique operations, or high-end lifestyle/hotel retail.
· Pre-opening or ground-up brand launch experience strongly preferred.
· Deep knowledge of luxury retail standards, merchandising, and inventory discipline.
· Demonstrated passion for design, curation, brand storytelling, and emotional guest connection.
· Proven track record managing P&L, retail KPIs, and premium clientele engagement.
· Polished, gracious, warm Southern-authentic presence — aligned with The Cooper’s positioning.
** PHYSICAL REQUIREMENTS*
* · Ability to stand and walk for extended periods (up to 8 hours).
· Capable of lifting merchandise boxes weighing up to 30 lbs.
· Must be comfortable bending, reaching, and climbing ladders for merchandising.
· Strong problem-solving, conflict resolution, and decision-making skills under pressure.
· Clear communication and active listening are required for effective team and guest interactions.

* BHC
* * is an equal employment opportunity employer.
* * Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.

BHC participates in E-Verify.
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* JOB DESCRIPTION:

** Beemok Hospitality Collection (BHC) is a purpose-driven portfolio of hotels, restaurants, and cultural landmarks in Charleston. Founded in 2021, BHC is guided by the belief that hospitality is at its finest when it creates enduring, meaningful connections. The journey began with the revitalization of The Charleston Place and has since grown to include Sorelle, The Riviera Theater, Credit One Stadium, American Gardens, and the upcoming waterfront hotel, The Cooper.

Each property reflects BHC’s vision of hospitality as a way to connect people, celebrate culture, and carry Charleston forward.### Get in Touch We’d love to hear from you. Share your experience, and if your skills align with our opportunities, a member of our recruitment team will be in touch.
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