Banking Center Manager Tulsa, South Memorial

External Applicants:
Please apply through Prosperity Bank's Career Center at  Applying through any other source may prevent Prosperity from receiving your application.

Internal Applicants:
If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.

Prosperity Bank is an Equal Opportunity Employer.

Responsible for directing and administering the operational efforts of the banking center. Ensures that established policies and procedures are followed, oversees provision of a full range of services to customers and prospective customers, and ensures customers are promptly and professionally served. Trains, directs, and supervises lobby and teller staff, and ensures banking center transactions, expenses, and profitability are in line with Bank standards.

• Supervises work scheduling, workflow, and performance of lobby and teller staff.
• Ensures banking center security, policy compliance, and regulatory requirements.
• Maintains proper cash controls; balances transactions, oversees deposits, and resolves balancing problems.
• Conducts regular staff meetings, training, performance appraisals, and approves time‑sheet approvals.
• Provides leadership, sets objectives, and drives staff toward sales goals and incentive plans.
• Manages expenses, pursues cost‑saving measures, and prepares activity reports for management.
• Maintains customer relationships, resolves complaints, and promotes Bank services.
• Handles related functions as assigned, including filling in positions and attending training.

• Efficient delivery of banking center services in accordance with policies.
• Maintained or expanded customer accounts and resolved issues promptly.
• Well‑trained and effective personnel, coordinated activities.
• Accurate and timely reports and records.
• Management appropriately informed of activities and significant problems.
• Positive relationships with personnel and assistance provided as needed.

• Lead and manage team through training, development, and coaching.
• Encourage challenging goals and high performance standards.
• Inspire continuous improvement and new opportunity identification.
• Celebrate and reward significant achievements.
• Present logical and persuasive proposals and position arguments.
• Assist in addressing individual strengths and development needs.

• Education/Certification: Associate degree in business or related field, or equivalent combination of training and work experience.
• Required Knowledge: Thorough knowledge of Bank services and products; understanding of related legal and regulatory requirements; familiarity with Branch functions, policies, and procedures.
• Experience
  
  Required:
  
  Minimum three years related experience in a financial institution, including at least two years supervisory experience.
• Skills/Abilities: Strong interpersonal, leadership, and supervisory skills; well organized; proficient with related computer applications and business equipment; attention to detail; ability to maintain effective workflow.

• Average hearing and vision required for normal conversation and document inspection.
• Repetitive motion involving wrists, hands, and fingers.
• Sedentary work, occasional lifting up to 10 lbs.
• Typical office environment; no hazardous or significantly unpleasant conditions.

• Ability to apply logical or scientific thinking to define problems and draw conclusions.
• Basic mathematics skills: compute discounts, interest, profit/loss, commissions, and simple algebra.
• Proficiency in reading technical materials; ability to prepare business letters, proposals, summaries, and reports; ability to conduct training and professional presentations.

40 hour work week.