Service and Repair Technician - Retail

Service and Repair Technician - Retail

Company: B‑Sew Inn

Department: Service

Reports to: Store Manager

Full Time

Schedule:

Monday–Saturday 9:00 a.m.–5:00 p.m. (Scheduled 5 out of 6 days, extended workdays in busy season)

• Competitive wages
• Group health insurance
• Life insurance
• AD&D insurance
• Optional vision & dental insurance
• Vacation days
• Personal time off
• Holiday pay
• Pre‑tax retirement program with employer match
• Team member discounts

B‑Sew Inn is a family‑owned sales organization that has been serving sewing and creative enthusiasts for over 25 years. Together with our team, we operate a successful sewing machine and service business by delivering excellence and inspiration to our guests (customers). With five retail locations in Oklahoma, Arkansas, Missouri and Texas, a Nationwide Education Sales Division, an Events Sales Division, and our e‑Commerce divisions, we continue to experience healthy growth and financial stability.

Our Distribution Center and Administration Offices, based in Oklahoma, provide sales support and infrastructure to enable our company to be prepared for future growth and expansion.

The Service Technician position is responsible for the troubleshooting, repair, adjustment, and maintenance of all types of sewing machines, embroidery machines, long arms, sergers and related accessory equipment through excellent customer service while upholding B‑Sew Inn’s core values. This is a full‑time position, 40 hours a week including Saturdays.

• Demonstrates a positive attitude and a willingness to adhere to BSI’s culture.
• Lift machines to workbench and dismantle machines and replace or repair broken or worn parts.
• Clean parts and machine.
• Start and observe machine in operation to test performance.
• Troubleshoot and analyze machine malfunctions and problems to determine causes of substandard operation. Perform necessary repairs and make improvements to prevent future problems.
• Initiate orders and maintain inventory of critical parts; submit parts requests to Service Manager.
• Reassemble machines when complete.
• Maintain current technical knowledge and continuously work to expand knowledge of recent technology and equipment through manufacturer training.
• Maintain record of work performed using Point of Sale system.
• Notify guest of repair status, explaining work performed.
• Ensure an elevated level of customer satisfaction by meeting customer needs in a courteous manner.
• Work directly with guests over the phone or in person to overcome technique‑based issues versus technical issues.
• Manage difficult or emotional customer situations, solicit customer feedback to improve service, respond to requests for service and assistance in a prompt manner.
• Clean work area, shelves, counters, tables, machines, tools, and equipment.
• Other duties as assigned.

• High school diploma or GED required.
• 2 years’ relevant experience and/or previous training required.
• 2‑year technical degree or similar field preferred.

• Experience using precision measuring instruments, hand tools and power equipment.
• Ability to learn and apply new skills, requiring minimal supervision.
• Ability to speak clearly and persuasively in positive or negative situations. Listens, gets clarification, and responds well to questions.
• Strong ability to read and interpret documents such as service manuals, parts catalogs, circuit diagrams, and operating & maintenance instructions.
• Ability to analyze and interpret data.
• Excellent time management skills and ability to multi‑task and prioritize work.
• Strong mechanical aptitude, attention to detail and problem‑solving skills.
• Excellent written and verbal communication skills.
• Ability to follow instructions, respond to management directly and takes responsibility for own actions.
• Strong organizational and planning skills.
• Familiarity with computer skills; willingness to learn Point of Sale Inventory Functions.
• Ability to lift 100 lbs.
• Ability to work in a team‑oriented environment.

This position is in a standard retail environment with desktop business equipment and telephone calls. The noise level is…