Customer Success Manager

Customer Success Manager page is loaded## Customer Success Manager locations:
Brussel (Bruxelles) time type:
Full time posted on:
Posted Todayjob requisition :
565672### Job Title Customer Success Manager###

Job Description This customer project management role has the entire accountability for installations of hospital patient monitoring equipment for Philips customers in Belgium. As CSM you are managing end 2 end all the aspects of the contract, upgrade and equipment delivery from order identification and acquisition , through ordering and preparation to installation. After execution the delivery is finalized by training the system users on their newly installed and or upgraded equipment.

This is based on the total portfolio in your region based on new and existing service contracts and equipment orders.

At Philips, as Customer Success Manager, you are the interface between all stakeholders during all phases of the project, and during contract life cycle. If this and the below motivates you, then the CSM role is yours!
• Human relationship is your motivation.
• Customer intimacy is at the heart of what you love to do.
• If you do not want to face routine.
• If you are willing to learn during all your career
• If you want to discover new technology and new products.
• And even more if providing the best patient’s cares has a meaning for you, the CSM role is for you.

You have multiple hats at your disposal; you are a technical consultant, you are a coordinator, you are a customer interface, you are responsible for customer (IT) site readiness, you are orchestrating the project and contract deliveries E2E.Projects are divided in three phases:

It starts at the pre-tendering phase.

Your role is to be the orchestrator of efforts which are related to internal resources and inform both intern sales representatives and extern customers about the technical aspects, but also to define how people’s dreams can become true. You work together with the sales team to demonstrate our solutions could bring assets to our customers and their patients. In the running service contracts you play the role to speak long year with customers addressing their needs covered by the contracts and utilize the best out of it.

It’s important to emphasize that the delivery orders are coming from multi-year contracts Philips has with customers and also additional equipment orders. This whole portfolio of different types of orders is in this CSM role your scope of delivery. You also discuss the delivery forecast, customer needs, roadmap of upcoming upgrades and more with the customer and all relevant stakeholders to design the right solution portfolio delivery  fact in coordinating the system’s installation within the golden rules, you have also a critical managerial and orchestration role.

Getting the IT infrastructure ready to install our brand-new systems or upgrades. This takes place in the execution phase, the project implementation. During this phase, you are the conductor of the project.

Your role is the make the bridge between everyone: doctors, nurses, applicants, engineers, consultants and architects, head of hospital, sales, architects and so on. You initiate or participate at customers / providers / engineers / architects’ meetings. You do the maximum to get the IT infrastructure ready and you are focussed on your customer’s satisfaction. Finally, you coordinate also all our internal activities to have the installation, application, training and (provisional) customer reception done as establish on the planning.
** Your role
*** Confirming & using the project objectives and customer success criteria, formulates the portfolio and project plan, in consultation with customer, project team members and other parties concerned on base of the customer orders and contract.
* Organizes the internal and external resources to be used (quality, time, budget and information) and specifies the quality standard in the processes. Includes engaging with procurement/supply chain for quotes / orders from external suppliers.
* Works closely with (product) sales organization to ensure customer and solution readiness prior to order sign. Support in the…