Tier 3 Technical Support

A bit about us:

Growing Tech company. Capabilities include Managed Services, hardware/software sales and implementation, security services, NOC, SOC, network engineering and architecture.

Why join us?

Career Growth Opportunities, company paid training and certifications, performance bonuses, great benefits and unlimited PTO

Job Details

Job Details:

We are seeking a dynamic and experienced Tier 3 Technical Support to join our team in the Tech Services industry. This exciting role involves providing the highest level of technical support, troubleshooting complex issues, and ensuring the smooth operation of our IT infrastructure. As a Tier 3 Technical Support consultant, you will be the last line of defense in our IT support structure and will work closely with our teams to resolve highly complex technical issues.

This role requires a deep understanding of various technologies, including MS Teams, Active Directory, hardware installation, Firewall, Cisco Routers, Exchange, GPOs, MS O365, Integrations, and Deployment.

Responsibilities:

• Provide Tier 3 technical support, troubleshooting, and problem resolution.
• Manage and maintain MS Teams, Active Directory, hardware installation, Firewall, Cisco Routers, Exchange, GPOs, MS O365, Integrations, and Deployment.
• Collaborate with other IT team members to ensure swift resolution of issues.
• Develop and implement strategies for new technology deployment.
• Document technical knowledge in the form of notes and manuals.
• Conduct training sessions to share knowledge with junior team members and enhance their skills.
• Work closely with clients to integrate our solutions with their existing IT infrastructure.
• Monitor and manage system updates and ensure they are correctly applied.
• Identify potential issues and proactively propose efficient solutions.
• Participate in on-call rotation for after-hours support.

Qualifications:

• A minimum of 5 years of experience in a similar role within the Engineering industry.
• Proven experience with MS Teams, Troubleshooting, Active Directory, hardware installation, Firewall, Cisco Routers, Exchange, GPOs, MS O365, Integrations, and Deployment.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills with the ability to explain technical issues to non-technical users.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Relevant certifications in IT or related field will be an added advantage.
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Demonstrated ability to work as part of a team and independently.
• Proactive approach with a strong drive to take on new challenges.
• Excellent customer service skills and the ability to handle stressful situations.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.