Information Technologies Helpdesk

Information Technology - Desktop & Cloud Services Tech Support Location Profile

Walden’s Machine was founded in 1976 by Charlie Walden. Primus purchased Walden’s in 2006 and PCC purchased Primus in 2011. The company offers a complete range of products and services including high-speed machining (3, 4 & 5 axis medium/complex aluminum and hard metal machining), kitting, assembly and integration, decorative coatings, airfoil/propulsion structures specialists and global supply chain management. Walden’s has a reputation for market‑leading performance and responsiveness in high‑speed machining.

Some of their well‑known customers include, but are not limited to, Boeing, Bombardier, Spirit Aerosystems, Bell Helicopter, Airbus, and GE Aviation. The company is fully certified for ISO 9001 and holds Revision “C” registration for AS9100.

• Fully on-site presence required
• Receive, triage, and analyze customer requests via telephone and email
• Provide responsive and competent end‑user support for technology and application questions and problems
• Support and troubleshoot network and connectivity issues
• Support and troubleshoot stand‑alone peripherals (printers, scanners) and may provide oversight for company phone systems including land‑line and mobile carriers
• Configure and support PC, laptop and peripheral hardware including installing and configuring software programs
• Diagnose and solve hardware problems
• Provide subject matter expertise for projects; manage projects as appropriate
• Keep abreast of current software and hardware technology trends and new technology
• May occasionally perform special projects; perform other duties as assigned

• Windows XP and MS OS knowledge and working knowledge of MS Office applications
• MS Windows Active Directory administration
• Extensive hardware troubleshooting experience
• Creative problem‑solving skills with strong troubleshooting skills
• Self‑starter with ability to frequently multi‑task
• Ability to communicate clearly and concisely, both verbally and written
• Ability to deliver customer service to users with various levels of computer knowledge

• Mixed office and shop/industrial
• Occasional moving parts, machine noise; VDTs, computers
• Sedentary to low activity with intra‑building walking
• Lift/Move/Position:
  None to occasional 35 lb

Entry level

Full‑time

Information Technology

Aviation & Aerospace