Dispatcher Tulsa, OK

Dispatcher job at Jackson Technical. Tulsa, OK.

Department: Administrative

As a Dispatcher, your primary responsibility is routing service requests to the most immediately available technical resources. Duties will include opening and closing the shop during business hours, receiving technical support phone calls, routing customers to resolve computer problems, and dispatching on‑site technicians for repair.

Service tickets will be entered into shop management systems. The dispatcher is responsible for ensuring all requests are properly entered, supervising the handling of requests to ensure they are addressed efficiently, constantly monitoring outstanding requests and reassigning them as circumstances change.

• Must be extremely reliable – our clients are counting on us. You must arrive on‑time, be consistent, and accommodate client schedule needs.
• Should have an empathetic and reassuring disposition. Active listener with excellent communication skills; when clients’ computers aren’t behaving, you must be the voice that conveys we’re here to help and calm the situation.
• Big picture thinker. Consider variables when making assignments – required skills, who in the shop possesses those skills, client preferences, tech availability and health, and other mitigating circumstances.
• Supervisory skills. Know what resources are available, current workloads, scheduled appointments, and remind/redirect technicians to best serve the clients.
• Must be able to assess urgency and prioritize. Sound judgement and critical thinking, respect each client’s perception of importance while objectively calculating priorities and adjusting accordingly.
• Outstanding organizational and multitasking abilities. Order your day to make best use of time, manage projects between contacts, walk through shop to assess tech availability, and update the status of customers’ machines on the service bench.

Reports to: Ops Mgr

Salary/Wage: $18-$22/hr

Available: Immediately