Technical Support Engineer

Job Title:

Tier 3 Support Technician

We are seeking a Tier 3 Support Technician to provide advanced technical support while owning the administration of company‑issued mobile technology. This role blends escalation‑level end‑user support with enterprise mobility management, ensuring secure, reliable access to systems for both on‑site and remote employees.

This position is well‑suited for someone who enjoys deep problem‑solving, platform ownership, and being a go‑to technical resource.

• Oversee the full lifecycle of corporate mobile and endpoint devices across multiple platforms, including provisioning, configuration, tracking, updates, and secure retirement
• Prepare and deploy devices and applications for new and existing employees
• Enforce endpoint security standards such as encryption, access controls, policy enforcement, and remote device actions
• Manage application availability, updates, and compliance through controlled distribution
• Act as the primary administrator for enterprise mobility and device management tools (e.g., cloud‑based endpoint management platforms)
• Monitor and ensure compliance with internal standards and regulatory requirements
• Resolve complex and escalated technical issues submitted through ticketing systems, phone, and email
• Troubleshoot advanced workstation, mobile device, printer, email, network connectivity, and collaboration tool issues
• Administer users and devices within directory services
• Provide clear, professional guidance to users while setting appropriate resolution expectations
• Document solutions and processes; collaborate with engineers and elevate when required
• Identify root causes and proactively address recurring or high‑impact issues

• 3+ years of progressive technical support and/or endpoint management experience
• OR
• 2+ years of experience combined with relevant certifications (A+, Network+, Security+) or a degree in IT, IS, CS, or Cybersecurity
• High school diploma or equivalent
• Hands‑on experience with enterprise mobility or endpoint management platforms (Intune or similar)
• Strong working knowledge of iOS, Android, and Windows environments
• Understanding of networking fundamentals and endpoint security practices
• Experience working in ticket‑based support environments
• Excellent verbal and written communication skills

• Competitive compensation
• Medical, dental, and vision coverage
• Life and disability insurance options
• Optional pet insurance
• On‑site position based in Tulsa supporting local and distributed users
• Work schedules may include non‑standard hours as business needs arise
• Occasional travel to additional company locations
• Ability to lift and move equipment up to 50 pounds

Base pay range: $70,000.00/yr – $80,000.00/yr

• Seniority level:
  Mid‑Senior
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industry: Equipment Rental Services
• Location:
  
  Tulsa, OK