Project Manager; MENA + SEA

Location: Remote Employment Type: Full-time Experience Level: Senior / Experienced

At Wisy , we’re transforming how CPG companies operate by turning fragmented retail data into real-time insights and actions. Our AI-powered platform helps brands and retailers make smarter decisions, accelerate execution, and deliver better outcomes at the shelf. With customers around the globe and high-growth momentum, we’re building a Customer Success team that can scale world-class experiences across every market — and we’re looking for a Project Manager who can make it happen.

As Project Manager in Customer Success , you will lead the implementation of Wisy’s platform for key customers. You’ll own project plans, coordinate across internal teams, and ensure customers achieve a fast time-to-value. This role is critical to the delivery experience and long-term customer success.

• Own onboarding and implementation timelines for strategic accounts.
• Coordinate deliverables across Customer Success, Product, and Engineering teams.
• Run weekly project check-ins with internal and customer stakeholders.
• Track and report progress against project milestones and KPIs.
• Proactively identify and escalate risks or blockers to delivery.
• Maintain accurate and up-to-date project documentation.
• Support customer pilots, proof-of-value phases, and go-lives.
• Standardize onboarding templates and internal project processes.
• Keep CRM, project management, and documentation tools current.
• Gather and relay feedback to improve onboarding operations.
• Prepare updates, presentations, and reports for internal and external meetings.
• Ensure a seamless transition to post-onboarding Customer Success.
• Support renewal conversations by driving high-quality implementation experiences.
• Contribute to internal CS training materials and onboarding processes.
• Collaborate across teams to scale delivery processes globally.
• Use AI tools to streamline project planning, automate reporting, and enhance team communication and productivity insights.

• Attention to detail without losing sight of the bigger picture.
• Customer empathy and a strong focus on outcomes.
• Ability to work independently and move fast with structure.
• Clarity in communication and a mindset for continuous improvement.
• Cross-functional collaboration with grace under pressure.
• Initiative to identify and fix problems without being asked.
• Cultural awareness and adaptability when working across regions.

• 3+ years in project management, customer onboarding, or implementation (SaaS preferred).
• Experience working with customer-facing technical teams.
• Familiarity with tools like Asana, Click Up, Notion, or
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and prioritize effectively.
• PMP or equivalent certification is a plus.
• Based in or with availability in Middle East time zones.