Asst Restaurant Manager

Description

– oversee IRD Program. Adhere to Hyatt Brand Standards and Avion Operational Procedures. Manage all aspects – set up, products, staff, labor, operation, phone script, and in room collateral. You will play a key role in creating and programing Room Service – correlates to the New Concept Restaurant.

• Ensuring menu items are available and that food and drink orders are prepared according to standards.
• Managing special requests, dietary restrictions, or customized orders for guests.
• Maintaining the cleanliness and organization of the room service storage areas.
• Overseeing the preparation and presentation of food and beverages to ensure they meet the hotels standards.
• Conducting regular inspections to ensure cleanliness, sanitation, and adherence to health and safety regulations.
• Overseeing the room service order process, from guest request to food delivery.
• Managing peak times and ensuring timely service during busy periods.
• Communicating with the front desk, housekeeping, and kitchen to ensure seamless room service operations.
• Ensuring guests receive timely and efficient room service, including food, beverages, and amenities.
• Addressing and resolving any guest complaints or issues related to room service.
• Maintaining high standards of customer service and guest satisfaction.
• Maintain Staff retention and Guest quality
• Supervising Staff and Procedures
• Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue, and ensure a competitive position in the market
• Recruit and select talented team members who will enhance the brands culture and provide opportunities for growth and development to retain staff
• Ability and knowledge of food trailer operations and efficiencies.
• Keep up to date with Critical Action Plan & Management Operating Plan
• Abide by the AOR (Area of Responsibility)
• Work with Director of Food & Beverage on strategy & driving revenue
• Any other tasks or assignments assigned to you

• 4+ years of relevant experience in a hotel environment with independent restaurants
• Proven track record achieving business results across multiple businesses
• History of leading, motivating, and coaching teams to achieve objectives
• Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives
• Excellent oral and written communication skills, including ability to communicate in English
• Excellent interpersonal skills with ability to advise effectively and tactfully, counsel, coach, resolve conflict, and negotiate within all levels of an organization
• Internal and external customer-focused with sound judgment, excellent financial and strategic skills, and restaurant profit and loss analysis experience
• "Win together" mentality
• Basic proficiency with Microsoft Office Product Suite, advanced proficiency preferred
• Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
• Must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays
• Always maintain a professional appearance and manner
• Ability to be mobile for significant distances between and within buildings
• Ability to observe performance and detect signs of emergency situations and respond with proper action
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player
• Working with Sales team/dept on providing all guest needs and service
• Ability to multi-task and delegate day-to-day operations and admin, special projects, & duties